# Translation of Odoo Server.
# This file contains the translation of the following modules:
# * helpdesk
#
# Translators:
# Martin Trigaux, 2022
# Alexandra Jubert, 2022
# Cécile Collart <cco@odoo.com>, 2022
# Jolien De Paepe, 2023
# "Dylan Kiss (dyki)" <dyki@odoo.com>, 2025.
# "Manon Rondou (ronm)" <ronm@odoo.com>, 2025, 2026.
# Weblate <noreply-mt-weblate@weblate.org>, 2025.
msgid ""
msgstr ""
"Project-Id-Version: Odoo Server 16.0+e\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2026-05-08 17:41+0000\n"
"PO-Revision-Date: 2026-05-16 09:42+0000\n"
"Last-Translator: \"Manon Rondou (ronm)\" <ronm@odoo.com>\n"
"Language-Team: French <https://translate.odoo.com/projects/odoo-19/helpdesk/"
"fr/>\n"
"Language: fr\n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: \n"
"Plural-Forms: nplurals=3; plural=(n == 0 || n == 1) ? 0 : ((n != 0 && n % "
"1000000 == 0) ? 1 : 2);\n"
"X-Generator: Weblate 5.17\n"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__answered_customer_message_count
msgid "# Exchanges"
msgstr "# Echanges"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__open_ticket_count
msgid "# Open Tickets"
msgstr "# Tickets ouverts"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__rating_count
msgid "# Ratings"
msgstr "# Évaluations"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__sla_policy_count
msgid "# SLA Policy"
msgstr "# Politique SLA"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__urgent_ticket
msgid "# Urgent Ticket"
msgstr "# Ticket urgent"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/res_partner.py:0
msgid "%(partner_name)s's Tickets"
msgstr "Tickets de %(partner_name)s"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_sla.py:0
#: code:addons/helpdesk/models/helpdesk_team.py:0
#: code:addons/helpdesk/models/helpdesk_ticket.py:0
msgid "%s (copy)"
msgstr "%s (copie)"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
msgid "(any of these tags)"
msgstr "(n'importe laquelle de ces étiquettes)"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.ticket_invitation_follower
msgid ""
",\n"
"    <br/><br/>"
msgstr ""
",\n"
"    <br/><br/>"

#. module: helpdesk
#: model:helpdesk.sla,name:helpdesk.helpdesk_sla_1
msgid "2 days to start"
msgstr "2 jours pour démarrer"

#. module: helpdesk
#: model:helpdesk.sla,name:helpdesk.helpdesk_sla_2
msgid "7 days to finish"
msgstr "7 jours pour terminer"

#. module: helpdesk
#: model:helpdesk.sla,name:helpdesk.helpdesk_sla_3
msgid "8 hours to finish"
msgstr "8 heures pour terminer"

#. module: helpdesk
#: model_terms:digest.tip,tip_description:helpdesk.digest_tip_helpdesk_0
msgid "<b class=\"tip_title\">Tip: Create tickets from incoming emails</b>"
msgstr ""
"<b class=\"tip_title\">Astuce : créez des tickets à partir d'e-mails "
"entrants</b>"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
msgid "<b>Drag &amp; drop</b> the card to change the stage of your ticket."
msgstr ""
"<b>Glissez &amp; déposez</b> la carte pour modifier l'étape de votre ticket."

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
msgid ""
"<b>Log internal notes</b> and use @<b>mentions</b> to notify your colleagues."
msgstr ""
"<b>Enregistrez des notes internes</b> et utilisez les <b>mentions</b>@ pour "
"notifier vos collègues."

#. module: helpdesk
#: model:mail.template,body_html:helpdesk.solved_ticket_request_email_template
msgid ""
"<div>\n"
"        Dear <t t-out=\"object.sudo().partner_id.name or 'Madam/Sir'\">Madam/"
"Sir</t>,<br/><br/>\n"
"        We would like to inform you that we have closed your ticket "
"(reference <t t-out=\"object.ticket_ref or ''\">15</t>).\n"
"        We trust that the services provided have met your expectations and "
"that you have found a satisfactory resolution to your issue.<br/><br/>\n"
"        However, if you have any further questions or comments, please do "
"not hesitate to reply to this email to re-open your ticket. \n"
"        Our team is always here to help you and we will be happy to assist "
"you with any further concerns you may have.<br/><br/>\n"
"        Thank you for choosing our services and for your cooperation "
"throughout this process. We truly value your business and appreciate the "
"opportunity to serve you.<br/><br/>\n"
"        Kind regards,<br/><br/>\n"
"        <t t-out=\"object.team_id.name or 'Helpdesk'\">Helpdesk</t> Team.\n"
"    </div>\n"
"        "
msgstr ""
"<div>\n"
"        Bonjour <t t-out=\"object.sudo().partner_id.name or 'Madam/Sir'\">"
"Madame/Monsieur</t>,<br/><br/>\n"
"        Nous vous informons que votre ticket (référence <t t-"
"out=\"object.ticket_ref or ''\">15</t>) a été clôturé.\n"
"        Nous espérons que la solution apportée a répondu à vos attentes et "
"que votre demande a été résolue de manière satisfaisante.<br/><br/>\n"
"        Si vous avez encore des questions ou des remarques, n’hésitez pas à "
"répondre à cet e-mail afin de rouvrir votre ticket.\n"
"        Notre équipe reste bien entendu à votre disposition pour toute "
"demande complémentaire.<br/><br/>\n"
"        Nous vous remercions pour votre confiance et pour votre "
"collaboration tout au long de ce processus.<br/><br/>\n"
"        Cordialement,<br/><br/>\n"
"        L’équipe <t t-out=\"object.team_id.name or 'Helpdesk'\">Assistance</"
"t>.\n"
"    </div>\n"
"        "

#. module: helpdesk
#: model:mail.template,body_html:helpdesk.rating_ticket_request_email_template
msgid ""
"<div>\n"
"    <t t-set=\"access_token\" t-value=\"object._rating_get_access_token()\"/"
">\n"
"    <t t-set=\"partner\" t-value=\"object._rating_get_partner()\"/>\n"
"    <table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" "
"style=\"width:100%; margin:0;\">\n"
"    <tbody>\n"
"        <tr><td valign=\"top\" style=\"font-size: 14px;\">\n"
"            <t t-if=\"partner.name\">\n"
"                Hello <t t-out=\"partner.name or ''\">Brandon Freeman</t>,"
"<br/><br/>\n"
"            </t>\n"
"            <t t-else=\"\">\n"
"                Hello,<br/>\n"
"            </t>\n"
"            Please take a moment to rate our services related to the ticket "
"\"<strong t-out=\"object.name or ''\">Table legs are unbalanced</strong>\"\n"
"            <t t-if=\"object._rating_get_operator().name\">\n"
"                assigned to <strong t-"
"out=\"object._rating_get_operator().name or ''\">Mitchell Admin</strong>.<br/"
">\n"
"            </t>\n"
"            <t t-else=\"\">\n"
"                .<br/><br/>\n"
"            </t>\n"
"        </td></tr>\n"
"        <tr><td style=\"text-align: center;\">\n"
"            <table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" "
"style=\"width:100%; margin: 32px 0px 32px 0px; display: inline-table;\">\n"
"                <tr><td style=\"font-size: 14px; text-align:center;\">\n"
"                    <strong>Tell us how you feel about our services</"
"strong><br/>\n"
"                    <span style=\"text-color: #888888\">(click on one of "
"these smileys)</span>\n"
"                </td></tr>\n"
"                <tr><td style=\"font-size: 14px;\">\n"
"                    <table style=\"width:100%;text-align:center;margin-"
"top:2rem;\">\n"
"                        <tr>\n"
"                            <td>\n"
"                                <a t-attf-href=\"/rate/{{ access_token }}/"
"5\" t-att-class=\"'pe-none' if object._rating_get_operator() else ''\">\n"
"                                    <img alt=\"Happy\" src=\"/rating/static/"
"src/img/rating_5.png\" title=\"Happy\"/>\n"
"                                </a>\n"
"                            </td>\n"
"                            <td>\n"
"                                <a t-attf-href=\"/rate/{{ access_token }}/"
"3\" t-att-class=\"'pe-none' if object._rating_get_operator() else ''\">\n"
"                                    <img alt=\"Neutral\" src=\"/rating/"
"static/src/img/rating_3.png\" title=\"Neutral\"/>\n"
"                                </a>\n"
"                            </td>\n"
"                            <td>\n"
"                                <a t-attf-href=\"/rate/{{ access_token }}/"
"1\" t-att-class=\"'pe-none' if object._rating_get_operator() else ''\">\n"
"                                    <img alt=\"Unhappy\" src=\"/rating/"
"static/src/img/rating_1.png\" title=\"Unhappy\"/>\n"
"                                </a>\n"
"                            </td>\n"
"                        </tr>\n"
"                    </table>\n"
"                </td></tr>\n"
"            </table>\n"
"        </td></tr>\n"
"        <tr><td valign=\"top\" style=\"font-size: 14px;\">\n"
"            We appreciate your feedback. It helps us improve continuously.\n"
"            <br/><br/><span style=\"margin: 0px 0px 0px 0px; font-size: "
"12px; opacity: 0.5; color: #454748;\">This customer survey has been sent "
"because your ticket has been moved to the stage <b t-"
"out=\"object.stage_id.name or ''\">In Progress</b>.</span>\n"
"        </td></tr>\n"
"    </tbody>\n"
"    </table>\n"
"</div>\n"
"        "
msgstr ""
"<div>\n"
"    <t t-set=\"access_token\" t-value=\"object._rating_get_access_token()\"/"
">\n"
"    <t t-set=\"partner\" t-value=\"object._rating_get_partner()\"/>\n"
"    <table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" "
"style=\"width:100%; margin:0;\">\n"
"    <tbody>\n"
"        <tr><td valign=\"top\" style=\"font-size: 14px;\">\n"
"            <t t-if=\"partner.name\">\n"
"                Bonjour <t t-out=\"partner.name or ''\">Brandon Freeman</t>,"
"<br/><br/>\n"
"            </t>\n"
"            <t t-else=\"\">\n"
"                Bonjour,<br/>\n"
"            </t>\n"
"            Nous vous prions de bien vouloir prendre un moment pour évaluer "
"nos services concernant le ticket \"<strong t-out=\"object.name or ''\">Les "
"pieds de table ne sont pas équilibrés</strong>\"\n"
"            <t t-if=\"object._rating_get_operator().name\">\n"
"                qui a été assigné à <strong t-"
"out=\"object._rating_get_operator().name or ''\">Mitchell Admin</strong>.<br/"
">\n"
"            </t>\n"
"            <t t-else=\"\">\n"
"                .<br/><br/>\n"
"            </t>\n"
"        </td></tr>\n"
"        <tr><td style=\"text-align: center;\">\n"
"            <table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" "
"style=\"width:100%; margin: 32px 0px 32px 0px; display: inline-table;\">\n"
"                <tr><td style=\"font-size: 14px; text-align:center;\">\n"
"                    <strong>Dites-nous ce que vous pensez de notre "
"prestation</strong><br/>\n"
"                    <span style=\"text-color: #888888\">en cliquant sur l'un "
"des smileys ci-dessous.</span>\n"
"                </td></tr>\n"
"                <tr><td style=\"font-size: 14px;\">\n"
"                    <table style=\"width:100%;text-align:center;margin-"
"top:2rem;\">\n"
"                        <tr>\n"
"                            <td>\n"
"                                <a t-attf-href=\"/rate/{{ access_token }}/"
"5\" t-att-class=\"'pe-none' if object._rating_get_operator() else ''\">\n"
"                                    <img alt=\"Happy\" src=\"/rating/static/"
"src/img/rating_5.png\" title=\"Happy\"/>\n"
"                                </a>\n"
"                            </td>\n"
"                            <td>\n"
"                                <a t-attf-href=\"/rate/{{ access_token }}/"
"3\" t-att-class=\"'pe-none' if object._rating_get_operator() else ''\">\n"
"                                    <img alt=\"Neutral\" src=\"/rating/"
"static/src/img/rating_3.png\" title=\"Neutral\"/>\n"
"                                </a>\n"
"                            </td>\n"
"                            <td>\n"
"                                <a t-attf-href=\"/rate/{{ access_token }}/"
"1\" t-att-class=\"'pe-none' if object._rating_get_operator() else ''\">\n"
"                                    <img alt=\"Unhappy\" src=\"/rating/"
"static/src/img/rating_1.png\" title=\"Unhappy\"/>\n"
"                                </a>\n"
"                            </td>\n"
"                        </tr>\n"
"                    </table>\n"
"                </td></tr>\n"
"            </table>\n"
"        </td></tr>\n"
"        <tr><td valign=\"top\" style=\"font-size: 14px;\">\n"
"            Nous apprécions grandement vos retours, qui nous permettent "
"d'améliorer constamment nos services.\n"
"            <br/><br/><span style=\"margin: 0px 0px 0px 0px; font-size: "
"12px; opacity: 0.5; color: #454748;\">Cette enquête de satisfaction vous est "
"envoyée car votre ticket a été déplacé vers l'étape <b t-"
"out=\"object.stage_id.name or ''\">En cours</b>.</span>\n"
"        </td></tr>\n"
"    </tbody>\n"
"    </table>\n"
"</div>\n"
"        "

#. module: helpdesk
#: model:mail.template,body_html:helpdesk.new_ticket_request_email_template
msgid ""
"<div>\n"
"    Dear <t t-out=\"object.sudo().partner_id.name or "
"object.sudo().partner_name or 'Madam/Sir'\">Madam/Sir</t>,<br/><br/>\n"
"    Your request\n"
"    <t t-if=\"hasattr(object.team_id, 'website_id') and "
"object.get_portal_url()\">\n"
"        <a t-attf-href=\"{{ object.team_id.website_id.domain }}/my/ticket/"
"{{ object.id }}/{{ object.access_token }}\" t-out=\"object.name or "
"''\">Table legs are unbalanced</a>\n"
"    </t>\n"
"    has been received and is being reviewed by our <t t-"
"out=\"object.team_id.name or ''\">VIP Support</t> team.<br/><br/>\n"
"    The reference for your ticket is <strong><t t-out=\"object.ticket_ref or "
"''\">15</t></strong>.<br/><br/>\n"
"\n"
"    To provide any additional information, simply reply to this email.<br/"
"><br/>\n"
"    <t t-if=\"object.team_id.show_knowledge_base\">\n"
"        Don't hesitate to visit our <a t-attf-"
"href=\"{{ object.team_id.get_knowledge_base_url() }}\">Help Center</a>. You "
"might find the answer to your question.\n"
"        <br/><br/>\n"
"    </t>\n"
"    <t t-if=\"object.team_id.allow_portal_ticket_closing\">\n"
"        Feel free to close your ticket if our help is no longer needed. "
"Thank you for your collaboration.<br/><br/>\n"
"    </t>\n"
"\n"
"    <div style=\"text-align: center; padding: 16px 0px 16px 0px;\">\n"
"        <t t-if=\"hasattr(object.team_id, 'website_id') and "
"object.team_id.use_website_helpdesk_form\">\n"
"            <a class=\"btn btn-fill-primary\" t-attf-style=\"background-"
"color: {{object.company_id.email_secondary_color or 'rgb(113, 75, 103)'}}; "
"padding: 5px 10px; text-decoration: none; color: "
"{{object.company_id.email_primary_color or '#FFFFFF'}}; border-radius: 4px; "
"font-size: 14px;\" t-att-href=\"'%s%s' % (object.team_id.website_id.domain "
"or '', object.get_portal_url())\" target=\"_blank\">View Ticket</a>\n"
"        </t>\n"
"        <t t-else=\"\">\n"
"            <a class=\"btn btn-fill-primary\" t-attf-style=\"background-"
"color: {{object.company_id.email_secondary_color or 'rgb(113, 75, 103)'}}; "
"padding: 5px 10px; text-decoration: none; color: "
"{{object.company_id.email_primary_color or '#FFFFFF'}}; border-radius: 4px; "
"font-size: 14px;\" t-att-href=\"object.get_portal_url()\" "
"target=\"_blank\">View Ticket</a>\n"
"        </t>\n"
"        <t t-if=\"hasattr(object.team_id, 'website_id') and "
"object.team_id.allow_portal_ticket_closing\">\n"
"            <a class=\"btn btn-fill-primary\" t-attf-style=\"background-"
"color: {{object.company_id.email_secondary_color or 'rgb(113, 75, 103)'}}; "
"padding: 5px 10px; text-decoration: none; color: "
"{{object.company_id.email_primary_color or '#FFFFFF'}}; border-radius: 4px; "
"font-size: 14px;\" t-att-href=\"'%s/my/ticket/close/%s/%s' % "
"(object.team_id.website_id.domain or '', object.id, object.access_token)\" "
"target=\"_blank\">Close Ticket</a>\n"
"        </t>\n"
"        <t t-elif=\"object.team_id.allow_portal_ticket_closing\">\n"
"            <a class=\"btn btn-fill-primary\" t-attf-style=\"background-"
"color: {{object.company_id.email_secondary_color or 'rgb(113, 75, 103)'}}; "
"padding: 5px 10px; text-decoration: none; color: "
"{{object.company_id.email_primary_color or '#FFFFFF'}}; border-radius: 4px; "
"font-size: 14px;\" t-att-href=\"'/my/ticket/close/%s/%s' % (object.id, "
"object.access_token)\" target=\"_blank\">Close Ticket</a>\n"
"        </t>\n"
"        <t t-if=\"object.team_id.use_website_helpdesk_forum or "
"object.team_id.use_website_helpdesk_knowledge or "
"object.team_id.use_website_helpdesk_slides\">\n"
"            <a class=\"btn btn-fill-primary\" t-attf-style=\"background-"
"color: {{object.company_id.email_secondary_color or 'rgb(113, 75, 103)'}}; "
"padding: 5px 10px; text-decoration: none; color: "
"{{object.company_id.email_primary_color or '#FFFFFF'}}; border-radius: 4px; "
"font-size: 14px;\" t-att-href=\"object.team_id.feature_form_url\" "
"target=\"_blank\">Visit Help Center</a>\n"
"        </t><br/><br/>\n"
"    </div>\n"
"\n"
"    Best regards,<br/><br/>\n"
"    <t t-out=\"object.team_id.name or 'Helpdesk'\">Helpdesk</t> Team\n"
"</div>\n"
"        "
msgstr ""
"<div>\n"
"    Bonjour <t t-out=\"object.sudo().partner_id.name or "
"object.sudo().partner_name or 'Madame/Monsieur'\">Madame/Monsieur</t>,<br/"
"><br/>\n"
"    Votre demande\n"
"    <t t-if=\"hasattr(object.team_id, 'website_id') and "
"object.get_portal_url()\">\n"
"        <a t-attf-href=\"{{ object.team_id.website_id.domain }}/my/ticket/"
"{{ object.id }}/{{ object.access_token }}\" t-out=\"object.name or ''\">Les "
"pieds de la table ne sont pas équilibrés</a>\n"
"    </t>\n"
"    a bien été reçue et est en cours de traitement par notre équipe <t t-"
"out=\"object.team_id.name or ''\">d'assistance VIP</t>.<br/><br/>\n"
"    La référence de votre ticket est <strong><t t-out=\"object.ticket_ref or "
"''\">15</t></strong>.<br/><br/>\n"
"\n"
"    Pour fournir des informations complémentaires, il vous suffit de "
"répondre à cet e-mail.<br/><br/>\n"
"    <t t-if=\"object.team_id.show_knowledge_base\">\n"
"        N'hésitez pas à consulter notre <a t-attf-"
"href=\"{{ object.team_id.get_knowledge_base_url() }}\">Centre d'aide</a>. "
"Vous y trouverez peut-être la réponse à votre question.\n"
"        <br/><br/>\n"
"    </t>\n"
"    <t t-if=\"object.team_id.allow_portal_ticket_closing\">\n"
"        N'hésitez pas à fermer votre ticket si vous n'avez plus besoin de "
"notre aide. Merci pour votre collaboration.<br/><br/>\n"
"    </t>\n"
"\n"
"    <div style=\"text-align: center; padding: 16px 0px 16px 0px;\">\n"
"        <t t-if=\"hasattr(object.team_id, 'website_id') and "
"object.team_id.use_website_helpdesk_form\">\n"
"            <a class=\"btn btn-fill-primary\" t-attf-style=\"background-"
"color: {{object.company_id.email_secondary_color or 'rgb(113, 75, 103)'}}; "
"padding: 5px 10px; text-decoration: none; color: "
"{{object.company_id.email_primary_color or '#FFFFFF'}}; border-radius: 4px; "
"font-size: 14px;\" t-att-href=\"'%s%s' % (object.team_id.website_id.domain "
"or '', object.get_portal_url())\" target=\"_blank\">Voir le ticket</a>\n"
"        </t>\n"
"        <t t-else=\"\">\n"
"            <a class=\"btn btn-fill-primary\" t-attf-style=\"background-"
"color: {{object.company_id.email_secondary_color or 'rgb(113, 75, 103)'}}; "
"padding: 5px 10px; text-decoration: none; color: "
"{{object.company_id.email_primary_color or '#FFFFFF'}}; border-radius: 4px; "
"font-size: 14px;\" t-att-href=\"object.get_portal_url()\" "
"target=\"_blank\">Voir le ticket</a>\n"
"        </t>\n"
"        <t t-if=\"hasattr(object.team_id, 'website_id') and "
"object.team_id.allow_portal_ticket_closing\">\n"
"            <a class=\"btn btn-fill-primary\" t-attf-style=\"background-"
"color: {{object.company_id.email_secondary_color or 'rgb(113, 75, 103)'}}; "
"padding: 5px 10px; text-decoration: none; color: "
"{{object.company_id.email_primary_color or '#FFFFFF'}}; border-radius: 4px; "
"font-size: 14px;\" t-att-href=\"'%s/my/ticket/close/%s/%s' % "
"(object.team_id.website_id.domain or '', object.id, object.access_token)\" "
"target=\"_blank\">Fermer le ticket</a>\n"
"        </t>\n"
"        <t t-elif=\"object.team_id.allow_portal_ticket_closing\">\n"
"            <a class=\"btn btn-fill-primary\" t-attf-style=\"background-"
"color: {{object.company_id.email_secondary_color or 'rgb(113, 75, 103)'}}; "
"padding: 5px 10px; text-decoration: none; color: "
"{{object.company_id.email_primary_color or '#FFFFFF'}}; border-radius: 4px; "
"font-size: 14px;\" t-att-href=\"'/my/ticket/close/%s/%s' % (object.id, "
"object.access_token)\" target=\"_blank\">Fermer le ticket</a>\n"
"        </t>\n"
"        <t t-if=\"object.team_id.use_website_helpdesk_forum or "
"object.team_id.use_website_helpdesk_knowledge or "
"object.team_id.use_website_helpdesk_slides\">\n"
"            <a class=\"btn btn-fill-primary\" t-attf-style=\"background-"
"color: {{object.company_id.email_secondary_color or 'rgb(113, 75, 103)'}}; "
"padding: 5px 10px; text-decoration: none; color: "
"{{object.company_id.email_primary_color or '#FFFFFF'}}; border-radius: 4px; "
"font-size: 14px;\" t-att-href=\"object.team_id.feature_form_url\" "
"target=\"_blank\">Accéder au Centre d'aide</a>\n"
"        </t><br/><br/>\n"
"    </div>\n"
"\n"
"    Cordialement,<br/><br/>\n"
"    L’équipe <t t-out=\"object.team_id.name or 'Helpdesk'\">Assistance</t>\n"
"</div>\n"
"        "

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid ""
"<i class=\"fa fa-envelope-o\" title=\"Domain alias\" role=\"img\" aria-"
"label=\"Domain alias\"/>&amp;nbsp;"
msgstr ""
"<i class=\"fa fa-envelope-o\" title=\"Domain alias\" role=\"img\" aria-"
"label=\"Alias de domaine\"/>&amp;nbsp;"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid ""
"<i class=\"fa fa-fw o_button_icon fa-smile-o text-success\" "
"invisible=\"rating_avg &lt; 3.66\" title=\"Happy\"/>\n"
"                            <i class=\"fa fa-fw o_button_icon fa-meh-o text-"
"warning\" invisible=\"rating_avg &lt; 2.33 or rating_avg &gt;= 3.66\" "
"title=\"Neutral\"/>\n"
"                            <i class=\"fa fa-fw o_button_icon fa-frown-o "
"text-danger\" invisible=\"rating_avg &gt;= 2.33\" title=\"Unhappy\"/>"
msgstr ""
"<i class=\"fa fa-fw o_button_icon fa-smile-o text-success\" "
"invisible=\"rating_avg < 3.66\" title=\"Satisfait\"/>\n"
"                            <i class=\"fa fa-fw o_button_icon fa-meh-o text-"
"warning\" invisible=\"rating_avg < 2.33 or rating_avg >= 3.66\" "
"title=\"Neutre\"/>\n"
"                            <i class=\"fa fa-fw o_button_icon fa-frown-o "
"text-danger\" invisible=\"rating_avg >= 2.33\" title=\"Insatisfait\"/>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid ""
"<i class=\"fa fa-lg fa-clock-o me-2 mt-1\" aria-label=\"Sla Deadline\" "
"title=\"Sla Deadline\"/>"
msgstr ""
"<i class=\"fa fa-lg fa-clock-o me-2 mt-1\" aria-label=\"Sla Deadline\" "
"title=\"Échéance SLA\"/>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid ""
"<i class=\"fa fa-lightbulb-o\" role=\"img\"/><span class=\"ms-2\">To use an "
"email alias, the first step is to configure an Alias Domain. You can achieve "
"this by navigating to the General Settings and configuring the corresponding "
"field.</span>"
msgstr ""
"<i class=\"fa fa-lightbulb-o\" role=\"img\"/><span class=\"ms-2\">Pour "
"utiliser un alias de messagerie, vous devez d'abord configurer un domaine "
"d'alias. Pour ce faire, allez aux paramètres généraux et configurer le champ "
"correspondant.</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid ""
"<i class=\"fa fa-lightbulb-o\"/>\n"
"                                    <span class=\"ms-2\">A rating request "
"will automatically be sent by email to the customer when their ticket "
"reaches the corresponding stage with the email template set.</span>"
msgstr ""
"<i class=\"fa fa-lightbulb-o\"/>\n"
"                                    <span class=\"ms-2\">Une demande "
"d'évaluation sera automatiquement envoyée par e-mail au client à l'aide du "
"modèle d'e-mail défini, lorsque son ticket atteindra l'étape correspondante."
"</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid ""
"<i class=\"fa fa-lightbulb-o\"/>\n"
"                                <span class=\"ms-2\">\n"
"                                    Type <b>/ticket</b> to create tickets<br/"
">\n"
"                                    Type <b>/search_tickets</b> to find "
"tickets<br/>\n"
"                                </span>"
msgstr ""
"<i class=\"fa fa-lightbulb-o\"/>\n"
"                                <span class=\"ms-2\">\n"
"                                    Tapez <b>/ticket</b> pour créer des "
"tickets<br/>\n"
"                                    Tapez <b>/search_tickets</b> pour "
"trouver des tickets<br/>\n"
"                                </span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "<i class=\"fa fa-lightbulb-o\"/>&amp;nbsp;"
msgstr "<i class=\"fa fa-lightbulb-o\"/>&amp;nbsp;"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "<i class=\"fa fa-warning\"/>&amp;nbsp;"
msgstr "<i class=\"fa fa-warning\"/>&amp;nbsp;"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "<i class=\"oi oi-arrow-right\"/> Set an Alias Domain"
msgstr "<i class=\"oi oi-arrow-right\"/> Indiquer un alias de domaine"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "<small class=\"text-muted\">Assigned to</small>"
msgstr "<small class=\"text-muted\">Assigné à</small>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "<small class=\"text-muted\">Customer</small>"
msgstr "<small class=\"text-muted\">Client</small>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
msgid "<small>#</small>"
msgstr "<small>#</small>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "<small>Stage:</small>"
msgstr "<small>Étape :</small>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid ""
"<span class=\"fa fa-exclamation-triangle text-warning oe_edit_only\" "
"title=\"By saving this change, the customer phone number will also be "
"updated.\" invisible=\"not is_partner_phone_update\"/>"
msgstr ""
"<span class=\"fa fa-exclamation-triangle text-warning oe_edit_only\" "
"title=\"En enregistrant cette modification, le numéro de téléphone du client "
"sera également mis à jour.\" invisible=\"not is_partner_phone_update\"/>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_activity
msgid "<span class=\"m-1\"/>#"
msgstr "<span class=\"m-1\"/>#"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
msgid "<span class=\"o_field_widget o_readonly_modifier\">Working Hours</span>"
msgstr ""
"<span class=\"o_field_widget o_readonly_modifier\">Heures de travail</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid "<span class=\"o_stat_text order-2\">Open</span>"
msgstr "<span class=\"o_stat_text order-2\">Ouvrir</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid "<span class=\"o_stat_text order-2\">Tickets</span>"
msgstr "<span class=\"o_stat_text order-2\">Tickets</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid ""
"<span class=\"o_stat_text\">\n"
"                                    Avg. Rating\n"
"                                </span>"
msgstr ""
"<span class=\"o_stat_text\">\n"
"                                    Évaluation moyenne\n"
"                                </span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.view_partner_form_inherit_helpdesk
msgid "<span class=\"o_stat_text\"> Tickets</span>"
msgstr "<span class=\"o_stat_text\"> Tickets</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid "<span class=\"o_stat_text\">Rating</span>"
msgstr "<span class=\"o_stat_text\">Évaluation</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "<span class=\"text-muted text-nowrap\">Failed</span>"
msgstr "<span class=\"text-muted text-nowrap\">Échec</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "<span class=\"text-muted text-nowrap\">Open</span>"
msgstr "<span class=\"text-muted text-nowrap\">Ouvrir</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "<span class=\"text-muted text-nowrap\">Unassigned</span>"
msgstr "<span class=\"text-muted text-nowrap\">Non attribué</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "<span class=\"text-muted text-nowrap\">Urgent</span>"
msgstr "<span class=\"text-muted text-nowrap\">Urgent</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "<span><b>Followers </b></span>"
msgstr "<span><b>Abonnés </b></span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "<span>Average Rating</span>"
msgstr "<span>Note moyenne</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "<span>Reporting</span>"
msgstr "<span>Analyse</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "<span>SLA Success Rate</span>"
msgstr "<span>Taux de réussite du SLA</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "<span>Tickets Closed</span>"
msgstr "<span>Tickets clôturés</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "<span>View</span>"
msgstr "<span>Vue</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid ""
"<span>Your ticket has successfully been closed. Thank you for your "
"collaboration.</span>"
msgstr ""
"<span>Votre ticket a été clôturé avec succès. Merci pour votre collaboration."
"</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "<span>days of inactivity</span>"
msgstr "<span>jours d'inactivité</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "<strong class=\"col-lg-3\">Reported on</strong>"
msgstr "<strong class=\"col-lg-3\">Reporté le</strong>"

#. module: helpdesk
#: model_terms:web_tour.tour,rainbow_man_message:helpdesk.helpdesk_tour
msgid ""
"<strong><b>Good job!</b> You walked through all steps of this tour.</strong>"
msgstr ""
"<strong><b>Bien joué !</b> Vous venez de terminer toutes les étapes de cette "
"visite.</strong>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "<strong>After</strong>"
msgstr "<strong>Après</strong>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "<strong>Alias </strong>"
msgstr "<strong>Alias </strong>"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_defaults
msgid ""
"A Python dictionary that will be evaluated to provide default values when "
"creating new records for this alias."
msgstr ""
"Un dictionnaire Python qui sera interprété pour fournir les valeurs par "
"défaut lors de la création de nouveaux enregistrements pour cet alias."

#. module: helpdesk
#: model:ir.model.constraint,message:helpdesk.constraint_helpdesk_tag_assignment_tag_team_unique
msgid "A tag can only be used once per team."
msgstr "Un tag ne peut être utilisé qu'une seule fois par équipe."

#. module: helpdesk
#: model:ir.model.constraint,message:helpdesk.constraint_helpdesk_tag_name_uniq
msgid "A tag with the same name already exists."
msgstr "Une étiquette avec le même nom existe déjà."

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__description
msgid "About Team"
msgstr "À propos des équipes"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Accept Emails From"
msgstr "Accepter les e-mails de"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__access_warning
msgid "Access warning"
msgstr "Avertissement d'accès"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_needaction
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_needaction
msgid "Action Needed"
msgstr "Nécessite une action"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__active
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__active
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__active
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__active
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__active
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__active
msgid "Active"
msgstr "Actif"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_ids
msgid "Activities"
msgstr "Activités"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_exception_decoration
msgid "Activity Exception Decoration"
msgstr "Indicateur d’exception d’activité"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_state
msgid "Activity State"
msgstr "Statut de l'activité"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_type_icon
msgid "Activity Type Icon"
msgstr "Icône de type d'activité"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.mail_activity_type_action_config_helpdesk
#: model:ir.ui.menu,name:helpdesk.helpdesk_menu_config_activity_type
msgid "Activity Types"
msgstr "Types d'activités"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
msgid ""
"Adapt your <b>pipeline</b> to your workflow by adding <b>stages</b> <i>(e.g. "
"Awaiting Customer Feedback, etc.).</i>"
msgstr ""
"Adaptez votre <b>pipeline</b> à votre flux de travail en ajoutant des "
"<b>étapes</b> <i>(par ex. en attente du feedback du client, etc.).</i>"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_stage_action
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_stage_team_action
msgid ""
"Adapt your pipeline to your workflow and track the progress of your tickets."
msgstr ""
"Adaptez votre pipeline à votre flux de travail et suivez l'évolution de vos "
"tickets."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid "Add details about this ticket..."
msgstr "Ajouter des détails sur ce ticket..."

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
msgid ""
"Add your stage and place it at the right step of your workflow by dragging & "
"dropping it."
msgstr ""
"Ajoutez votre étape et placez-la au bon endroit dans votre flux de travail "
"en la faisant glisser et en la déposant."

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.action_edit_followers_helpdesk_ticket
msgid "Add/remove followers"
msgstr "Ajouter/retirer des abonnés"

#. module: helpdesk
#: model:res.groups,name:helpdesk.group_helpdesk_manager
msgid "Administrator"
msgstr "Administrateur"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "After-Sales"
msgstr "Services après-vente"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_id
msgid "Alias"
msgstr "Alias"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_contact
msgid "Alias Contact Security"
msgstr "Alias Contact Securité"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_domain_id
msgid "Alias Domain"
msgstr "Alias de domaine"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_domain
msgid "Alias Domain Name"
msgstr "Nom d'alias de domaine"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_full_name
msgid "Alias Email"
msgstr "Alias de messagerie"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_name
msgid "Alias Name"
msgstr "Nom de l'alias"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_status
msgid "Alias Status"
msgstr "Statut de l'alias"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_status
msgid "Alias status assessed on the last message received."
msgstr "Statut de l'alias évalué sur le dernier message reçu."

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_model_id
msgid "Aliased Model"
msgstr "Modèle concerné"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
msgid "All"
msgstr "Tous"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_main_tree
#: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_menu_all
msgid "All Tickets"
msgstr "Tous les tickets"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_team__privacy_visibility__internal
msgid "All internal users (company)"
msgstr "Tous les utilisateurs internes (société)"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid ""
"Allow customers to help each other on a forum. Share answers from your "
"tickets directly."
msgstr ""
"Donnez la possibilité aux clients de s'entraider sur un forum. Partagez "
"directement les réponses de vos tickets."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Allow your customers to close their own tickets"
msgstr "Autorisez les clients à clôturer leurs propres tickets"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard
msgid "Archive Stages"
msgstr "Archiver les étapes"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_search
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_search
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_search
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Archived"
msgstr "Archivé"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_confirmation_wizard
msgid "Are you sure you want to continue?"
msgstr "Êtes-vous sûr de vouloir continuer ?"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard
msgid "Are you sure you want to delete these stages?"
msgstr "Êtes-vous sûr de vouloir supprimer ces étapes ?"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.action_helpdesk_tag_assignment
msgid ""
"Assign tickets to the appropriate team members by defining who can work on "
"tickets with certain tags."
msgstr ""
"Attribuez des tickets aux membres appropriés de l'équipe en définissant qui "
"peut travailler sur les tickets avec certains tags."

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_graph_main
msgid "Assigned"
msgstr "Assigné"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__user_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__user_id
msgid "Assigned To"
msgstr "Assigné à"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__user_id
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_form_inherit_helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_search_inherit_helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_tree_inherit_helpdesk
msgid "Assigned to"
msgstr "Assigné à"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
msgid "Assignee"
msgstr "Responsable"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__assign_method
msgid "Assignment Method"
msgstr "Méthode d'assignation"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_ticket.py:0
msgid ""
"At this time, there is no preview available to show. The current ticket "
"cannot be accessed by the customer, as it belongs to a helpdesk team that is "
"not publicly available, or there is no customer associated with the ticket."
msgstr ""
"Pour le moment, aucun aperçu n’est disponible. Le client ne peut pas accéder "
"à ce ticket, car il appartient à une équipe de support non publique ou aucun "
"client n’y est associé."

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_attachment_count
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_attachment_count
msgid "Attachment Count"
msgstr "Nombre de pièces jointes"

#. module: helpdesk
#: model:res.groups,name:helpdesk.group_auto_assignment
msgid "Auto Assigment"
msgstr "Assignation automatique"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid ""
"Automate the assignment of new tickets to the right people, and make sure "
"all tickets are being handled"
msgstr ""
"Automatisez l'assignation des nouveaux tickets aux bonnes personnes et "
"assurez-vous que tous les tickets sont traités"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__auto_assignment
msgid "Automatic Assignment"
msgstr "Assignation automatique"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__auto_close_ticket
msgid "Automatic Closing"
msgstr "Clôture automatique"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__avg_response_hours
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__avg_response_hours
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__avg_response_hours
msgid "Average Hours to Respond"
msgstr "Temps moyen pour répondre"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__rating_avg
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__rating_avg
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_avg
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__rating_avg
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Average Rating"
msgstr "Évaluation moyenne"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__rating_avg_percentage
msgid "Average Rating (%)"
msgstr "Évaluation moyenne (%)"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
msgid "Average Rating for the Past 7 Days"
msgstr "Évaluation moyenne des 7 derniers jours"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban
msgid "Average Rating: Happy"
msgstr "Note moyenne : Satisfait"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban
msgid "Average Rating: Neutral"
msgstr "Note moyenne : Neutre"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban
msgid "Average Rating: Unhappy"
msgstr "Note moyenne : Insatisfait"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_target/helpdesk_team_target.js:0
msgid "Average rating daily target"
msgstr "Objectif quotidien de l'évaluation moyenne"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "Average rating for the last 7 days"
msgstr "Note moyenne des 7 derniers jours"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
msgid "Avg Last 7 days"
msgstr "Moyenne des 7 derniers jours"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
msgid "Avg Open Hours"
msgstr "Moyenne des heures ouvertes"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Bill the time spent on your tickets to your customers"
msgstr "Facturez le temps passé sur vos tickets à vos clients"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_stage.py:0
#: model:helpdesk.stage,legend_blocked:helpdesk.stage_cancelled
#: model:helpdesk.stage,legend_blocked:helpdesk.stage_in_progress
#: model:helpdesk.stage,legend_blocked:helpdesk.stage_new
#: model:helpdesk.stage,legend_blocked:helpdesk.stage_on_hold
#: model:helpdesk.stage,legend_blocked:helpdesk.stage_solved
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__kanban_state__blocked
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
msgid "Blocked"
msgstr "Bloqué"

#. module: helpdesk
#: model:helpdesk.tag,name:helpdesk.tag_crm
msgid "CRM"
msgstr "CRM"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__campaign_id
msgid "Campaign"
msgstr "Campagne"

#. module: helpdesk
#: model:helpdesk.stage,name:helpdesk.stage_cancelled
msgid "Cancelled"
msgstr "Annulé"

#. module: helpdesk
#: model:ir.ui.menu,name:helpdesk.helpdesk_team_canned_response_menu
msgid "Canned Responses"
msgstr "Réponses enregistrées"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid ""
"Centralize, manage, share and grow your knowledge library. Allow customers "
"to search your articles in the help center for answers to their questions."
msgstr ""
"Centralisez, gérez, partagez et développez votre bibliothèque de "
"connaissances. Permettez à vos clients d'effectuer des recherches dans vos "
"articles dans le centre d'assistance pour trouver des réponses à leurs "
"questions."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Channels"
msgstr "Canaux"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_target/helpdesk_team_target.js:0
msgid "Click to Set Your Daily Rating Target"
msgstr "Cliquez pour définir votre objectif d'évaluation quotidienne"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_target/helpdesk_team_target.js:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_target/helpdesk_team_target.xml:0
msgid "Click to set"
msgstr "Cliquer pour valider"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "Close"
msgstr "Clôturer"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "Close Ticket"
msgstr "Clôturer le ticket"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__close_date
msgid "Close date"
msgstr "Date de clôture"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Close inactive tickets automatically"
msgstr "Clôturer automatiquement les tickets inactifs"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "Close ticket"
msgstr "Clôturer le ticket"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Closed"
msgstr "Clôturé"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Closed On"
msgstr "Clôturé le"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_7days_tickets
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
msgid "Closed Tickets"
msgstr "Tickets clôturés"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_close_analysis
msgid "Closed Tickets Analysis"
msgstr "Analyse des tickets clôturés"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__closed_by_partner
msgid "Closed by Partner"
msgstr "Clôturé par le partenaire"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__close_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__close_date
msgid "Closing Date"
msgstr "Date de clôture"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__allow_portal_ticket_closing
msgid "Closure by Customers"
msgstr "Clôture par les clients"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__color
msgid "Color"
msgstr "Couleur"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__color
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__color
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__color
msgid "Color Index"
msgstr "Couleur"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_search_inherit_helpdesk
msgid "Comment"
msgstr "Commentaire"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__commercial_partner_id
msgid "Commercial Entity"
msgstr "Entité commerciale"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "Communication history"
msgstr "Historique de la communication"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_website_helpdesk_forum
msgid "Community Forum"
msgstr "Forum de la communauté"

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_res_company
msgid "Companies"
msgstr "Sociétés"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__company_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__company_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__company_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__company_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__company_id
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_search
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_search
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Company"
msgstr "Société"

#. module: helpdesk
#: model:ir.ui.menu,name:helpdesk.helpdesk_menu_config
msgid "Configuration"
msgstr "Configuration"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.action_helpdesk_tag_assignment
msgid "Configure Tags Handled by Team Members"
msgstr "Configurer les tags gérés par les membres de l'équipe"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Configure tags handled by team members"
msgstr "Configurer les tags gérés par les membres de l'équipe"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_confirmation_wizard
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_unarchive_wizard
msgid "Confirm"
msgstr "Confirmer"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/wizard/helpdesk_stage_delete.py:0
msgid "Confirmation"
msgstr "Confirmation"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_sla
msgid "Congratulations!"
msgstr "Félicitations !"

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_res_partner
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
msgid "Contact"
msgstr "Contact"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_coupons
msgid "Coupons"
msgstr "Bons de réduction"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Create Date"
msgstr "Date de création"

#. module: helpdesk
#: model:ir.model,website_form_label:helpdesk.model_res_partner
msgid "Create a Customer"
msgstr "Créer un client"

#. module: helpdesk
#: model:ir.model,website_form_label:helpdesk.model_helpdesk_ticket
msgid "Create a Ticket"
msgstr "Créer un ticket"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.email_template_action_helpdesk
msgid "Create a new template"
msgstr "Créer un nouveau modèle"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_team_action
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_team_dashboard_action_main
msgid ""
"Create teams to organize your tickets by expertise or geographical region, "
"and define a different workflow for each team."
msgstr ""
"Créez des équipes pour organiser vos tickets par expertise ou par zone "
"géographique, et définissez un flux de travail différent pour chaque équipe."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Create tickets by sending an email to an alias"
msgstr "Créez des tickets en envoyant un e-mail à un alias"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7days_success
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7days_tickets
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7dayssuccess
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_close_analysis
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_dashboard
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_success
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_team_performance
msgid "Create tickets to get statistics."
msgstr "Créez des tickets pour obtenir des statistiques."

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__create_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__create_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__create_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__create_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__create_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag_assignment__create_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__create_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__create_uid
msgid "Created by"
msgstr "Créé par"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__create_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__create_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__create_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__create_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__create_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag_assignment__create_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__create_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__create_date
msgid "Created on"
msgstr "Créé le"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree
msgid "Creation Date"
msgstr "Date de création"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
msgid "Criteria"
msgstr "Critères"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_bounced_content
msgid "Custom Bounced Message"
msgstr "Message de rejet personnalisé"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__partner_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__partner_id
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Customer"
msgstr "Client"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_team.py:0
#: code:addons/helpdesk/models/res_company.py:0
#: model:helpdesk.team,name:helpdesk.helpdesk_team1
msgid "Customer Care"
msgstr "Service Clientèle"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__partner_email
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_email
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__partner_email
msgid "Customer Email"
msgstr "E-mail client"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__partner_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__partner_name
msgid "Customer Name"
msgstr "Nom du client"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__partner_phone
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_phone
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__partner_phone
msgid "Customer Phone"
msgstr "Téléphone du client"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__access_url
msgid "Customer Portal URL"
msgstr "URl du portail client"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.rating_rating_action_helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_rating
#: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_report_menu_ratings
msgid "Customer Ratings"
msgstr "Évaluations des clients"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__partner_ids
msgid "Customers"
msgstr "Clients"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_team.py:0
msgid "Customers will be added to the followers of their tickets."
msgstr "Les clients seront ajoutés comme abonnés de leurs tickets."

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
msgid "Daily Target"
msgstr "Objectif journalier"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_sla_status__reached_datetime
msgid "Datetime at which the SLA stage was reached for the first time"
msgstr "Datetime auquel l'étape de SLA a été atteinte pour la première fois"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__rotting_days
msgid "Day count since this resource was last updated"
msgstr "Nombre de jours depuis la dernière mise à jour de cette ressource"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_sla_report_analysis__sla_exceeded_hours
msgid ""
"Day to reach the stage of the SLA, without taking the working calendar into "
"account"
msgstr ""
"Jour pour atteindre l'étape du SLA, sans prendre en compte le calendrier de "
"travail"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rotting_days
msgid "Days Rotting"
msgstr "Jours d’inactivité"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__rotting_threshold_days
msgid "Days to rot"
msgstr "Jours avant inactivité"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__deadline
msgid "Deadline"
msgstr "Date limite"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_ticket.py:0
msgid "Deadline reached"
msgstr "Date limite atteinte"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_defaults
msgid "Default Values"
msgstr "Valeurs par défaut"

#. module: helpdesk
#: model:ir.actions.server,name:helpdesk.unlink_helpdesk_stage_action
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard
msgid "Delete"
msgstr "Supprimer"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_stage.py:0
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_confirmation_wizard
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_unarchive_wizard
msgid "Delete Stage"
msgstr "Supprimer l'étape"

#. module: helpdesk
#: model:mail.message.subtype,name:helpdesk.mt_ticket_delivery_status
msgid "Delivery Status"
msgstr "Statut de livraison"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Describe your team to your colleagues and customers..."
msgstr "Décrivez votre équipe à vos collègues et clients..."

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__description
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__description
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__description
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__description
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid "Description"
msgstr "Description"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
msgid "Description of the policy..."
msgstr "Description de la stratégie..."

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_digest_digest
msgid "Digest"
msgstr "Digest"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_confirmation_wizard
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_unarchive_wizard
msgid "Discard"
msgstr "Ignorer"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_team__assign_method__tags
msgid "Dispatch tickets based on tags"
msgstr "Dispatcher les tickets en fonction des tags"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_digest_digest__display_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__display_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__display_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__display_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__display_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__display_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__display_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag_assignment__display_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__display_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__display_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__display_name
#: model:ir.model.fields,field_description:helpdesk.field_ir_module_module__display_name
#: model:ir.model.fields,field_description:helpdesk.field_ir_ui_menu__display_name
#: model:ir.model.fields,field_description:helpdesk.field_mail_message__display_name
#: model:ir.model.fields,field_description:helpdesk.field_portal_share__display_name
#: model:ir.model.fields,field_description:helpdesk.field_rating_rating__display_name
#: model:ir.model.fields,field_description:helpdesk.field_res_company__display_name
#: model:ir.model.fields,field_description:helpdesk.field_res_partner__display_name
#: model:ir.model.fields,field_description:helpdesk.field_res_users__display_name
msgid "Display Name"
msgstr "Nom d'affichage"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/digest.py:0
msgid "Do not have access, skip this data for user's digest email"
msgstr ""
"Accès non disponible, ne pas tenir compte de cette donnée dans le digest d'e-"
"mail envoyé à l'utilisateur"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_team__assign_method__balanced
msgid "Each user has an equal number of open tickets"
msgstr "Chaque utilisateur a un nombre égal de tickets ouverts"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_team__assign_method__randomly
msgid "Each user is assigned an equal number of tickets"
msgstr "Chaque utilisateur se voit attribuer un nombre égal de tickets"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_email
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_tree
msgid "Email Alias"
msgstr "Alias de messagerie"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__template_id
msgid "Email Template"
msgstr "Modèle d'e-mail"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_stage__template_id
msgid ""
"Email automatically sent to the customer when the ticket reaches this "
"stage.\n"
"By default, the email will be sent from the email alias of the helpdesk "
"team.\n"
"Otherwise it will be sent from the company's email address, or from the "
"catchall (as defined in the System Parameters)."
msgstr ""
"E-mail envoyé automatiquement au client lorsque le ticket atteint cette "
"étape.\n"
"Par défaut, l'e-mail sera envoyé à partir de l'alias de l'équipe "
"d'assistance.\n"
"Sinon, il sera envoyé à partir de l'adresse e-mail de l'entreprise ou du "
"catchall (tel que défini dans les paramètres système)."

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__email_cc
msgid "Email cc"
msgstr "E-mail cc"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_domain
msgid "Email domain e.g. 'example.com' in 'odoo@example.com'"
msgstr "Domaine de l'e-mail e.g. 'example.com' dans 'odoo@example.com'"

#. module: helpdesk
#: model_terms:digest.tip,tip_description:helpdesk.digest_tip_helpdesk_0
msgid "Emails sent to"
msgstr "E-mails envoyés à"

#. module: helpdesk
#: model_terms:digest.tip,tip_description:helpdesk.digest_tip_helpdesk_0
msgid "Emails sent to a Helpdesk Team alias generate tickets in your pipeline."
msgstr ""
"Les e-mails envoyés à l'alias d'une équipe d'assistance génèrent des tickets "
"dans votre pipeline."

#. module: helpdesk
#: model:mail.template,description:helpdesk.rating_ticket_request_email_template
msgid "Enable \"customer ratings\" feature on the helpdesk team"
msgstr ""
"Activer la fonctionnalité \"évaluation des clients\" sur l'équipe "
"d'assistance"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
msgid ""
"Enter the <b>subject</b> of your ticket <br/><i>(e.g. Problem with my "
"installation, Wrong order, etc.).</i>"
msgstr ""
"Entrez le <b>sujet</b> de votre ticket <br/><i>(par ex. Problème avec mon "
"installation, Mauvaise commande, etc.).</i>"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__exceeded_hours
msgid "Exceeded Working Hours"
msgstr "Heures de travail dépassées"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__exclude_stage_ids
msgid "Excluding Stages"
msgstr "Étapes exclues"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid "Extra Info"
msgstr "Informations supplémentaires"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_status__status__failed
msgid "Failed"
msgstr "Échec"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_fail
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__sla_fail
msgid "Failed SLA Policy"
msgstr "Politique SLA en échec"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__sla_failed
msgid "Failed SLA Ticket"
msgstr "Ticket de SLA en échec"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
msgid "Failed Tickets"
msgstr "Tickets en échec"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_fsm
msgid "Field Service"
msgstr "Services sur site"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
msgid "First Assignment Date"
msgstr "Date de la première assignation"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__assign_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__assign_date
msgid "First assignment date"
msgstr "Date de la première assignation"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__fold
msgid "Folded"
msgstr "Replié"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Follow All Team's Tickets"
msgstr "Suivez tous les tickets de l'équipe"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_my_home_helpdesk_ticket
msgid "Follow all your helpdesk tickets"
msgstr "Suivez tous vos tickets d'assistance"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Followed"
msgstr "Suivi"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_follower_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_follower_ids
msgid "Followers"
msgstr "Abonnés"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_partner_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_partner_ids
msgid "Followers (Partners)"
msgstr "Abonnés (Partenaires)"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__activity_type_icon
msgid "Font awesome icon e.g. fa-tasks"
msgstr "Icône Font Awesome par ex. fa-tasks"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search
msgid "Future Activities"
msgstr "Activités futures"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid ""
"Get in touch with your website visitors, and engage them with scripted "
"chatbot conversations. Create and search tickets from your conversations."
msgstr ""
"Entrez en contact avec les visiteurs de votre site web et engagez avec eux "
"des conversations par chatbot. Créez et recherchez des tickets à partir de "
"vos conversations."

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_analysis_action
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_analysis_dashboard_action
msgid ""
"Get statistics on your tickets and how long it takes to assign and resolve "
"them."
msgstr ""
"Obtenez des statistiques sur vos tickets et le temps qu'il faut pour les "
"assigner et les résoudre."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Get tickets through an online form"
msgstr "Recevez des tickets via un formulaire en ligne"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_giftcards
msgid "Gift Cards"
msgstr "Cartes-cadeaux"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Grant discounts, free products or free shipping"
msgstr "Accordez des remises, des produits gratuits ou l'expédition gratuite"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_team.py:0
msgid ""
"Grant employees access to your helpdesk team or tickets by adding them as "
"followers. Employees automatically get access to the tickets they are "
"assigned to."
msgstr ""
"Accordez à vos employés l'accès à votre équipe d'assistance ou à vos tickets "
"en les ajoutant en tant qu'abonnés. Les employés ont automatiquement accès "
"aux tickets auxquels ils sont assignés."

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_team.py:0
msgid ""
"Grant portal users access to your helpdesk team or tickets by adding them as "
"followers. Customers automatically get access to their tickets in their "
"portal."
msgstr ""
"Accordez à vos employés l'accès à votre équipe d'assistance ou à vos tickets "
"en les ajoutant en tant qu'abonnés. Les clients ont automatiquement accès à "
"leurs tickets dans leur portail."

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__kanban_state__done
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__kanban_state__done
msgid "Green"
msgstr "Vert"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__legend_done
msgid "Green Kanban Label"
msgstr "Étiquette Kanban verte"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__kanban_state__normal
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__kanban_state__normal
msgid "Grey"
msgstr "Gris"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__legend_normal
msgid "Grey Kanban Label"
msgstr "Étiquette Kanban grise"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_progress_data
msgid "Happy"
msgstr "Content"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban
msgid "Happy face"
msgstr "Visage souriant"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__has_message
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__has_message
msgid "Has Message"
msgstr "A un message"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_reached
msgid "Has SLA reached"
msgstr "A un SLA atteint"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_reached_late
msgid "Has SLA reached late"
msgstr "SLA atteint en retard"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.ticket_invitation_follower
msgid "Hello"
msgstr "Bonjour"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Help Center"
msgstr "Help Center"

#. module: helpdesk
#: model:ir.ui.menu,name:helpdesk.menu_helpdesk_root
#: model:res.groups.privilege,name:helpdesk.res_groups_privilege_helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.digest_digest_view_form
msgid "Helpdesk"
msgstr "Assistance"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_team_dashboard_action_main
msgid "Helpdesk Overview"
msgstr "Vue d'ensemble"

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_helpdesk_sla
msgid "Helpdesk SLA Policies"
msgstr "Politiques SLA Assistance"

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_helpdesk_stage
msgid "Helpdesk Stage"
msgstr "Étape d'assistance"

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_helpdesk_stage_delete_wizard
msgid "Helpdesk Stage Delete Wizard"
msgstr "Assistant de suppression d'une étape d'assistance"

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_helpdesk_tag_assignment
msgid "Helpdesk Tag Assignment"
msgstr "Attribution de tag au support technique"

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_helpdesk_tag
msgid "Helpdesk Tags"
msgstr "Étiquettes d'assistance"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#: model:ir.model,name:helpdesk.model_helpdesk_team
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__team_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__team_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__team_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__team_id
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_search
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_tree
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_search_inherit_helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_tree_inherit_helpdesk
msgid "Helpdesk Team"
msgstr "Équipe d'assistance"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_search
msgid "Helpdesk Team Search"
msgstr "Recherche d'une équipe d'assistance"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_team_action
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__team_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__team_ids
#: model:ir.ui.menu,name:helpdesk.helpdesk_team_menu
msgid "Helpdesk Teams"
msgstr "Équipes d'assistance"

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_helpdesk_ticket
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid "Helpdesk Ticket"
msgstr "Ticket d'assistance"

#. module: helpdesk
#: model:ir.actions.server,name:helpdesk.ir_cron_auto_close_ticket_ir_actions_server
msgid "Helpdesk Ticket: Automatically close the tickets"
msgstr "Ticket d'assistance : clôturez automatiquement les tickets"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_graph_main
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_pivot_main
msgid "Helpdesk Tickets"
msgstr "Tickets d'assistance"

#. module: helpdesk
#: model:mail.template,name:helpdesk.solved_ticket_request_email_template
msgid "Helpdesk: Ticket Closed"
msgstr "Assistance : Ticket clôturé"

#. module: helpdesk
#: model:mail.template,name:helpdesk.rating_ticket_request_email_template
msgid "Helpdesk: Ticket Rating Request"
msgstr "Assistance : Demande d'évaluation du ticket"

#. module: helpdesk
#: model:mail.template,name:helpdesk.new_ticket_request_email_template
msgid "Helpdesk: Ticket Received"
msgstr "Assistance : Ticket reçu"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "High Priority"
msgstr "Priorité élevée"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla__priority__2
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__priority__2
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__priority__2
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__priority__2
msgid "High priority"
msgstr "Priorité élevée"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_stage__rotting_threshold_days
msgid "Highlight tickets that haven't been updated for this many days."
msgstr ""
"Mettre en évidence les tickets qui n’ont pas été mis à jour depuis ce nombre "
"de jours."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "History"
msgstr "Historique"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_open_hours
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_open_hours
msgid "Hours Open"
msgstr "Heures ouvertes"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__first_response_hours
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__first_response_hours
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__first_response_hours
msgid "Hours to First Response"
msgstr "Heures avant la première réponse"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_digest_digest__id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag_assignment__id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__id
#: model:ir.model.fields,field_description:helpdesk.field_ir_module_module__id
#: model:ir.model.fields,field_description:helpdesk.field_ir_ui_menu__id
#: model:ir.model.fields,field_description:helpdesk.field_mail_message__id
#: model:ir.model.fields,field_description:helpdesk.field_portal_share__id
#: model:ir.model.fields,field_description:helpdesk.field_rating_rating__id
#: model:ir.model.fields,field_description:helpdesk.field_res_company__id
#: model:ir.model.fields,field_description:helpdesk.field_res_partner__id
#: model:ir.model.fields,field_description:helpdesk.field_res_users__id
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree
msgid "ID"
msgstr "ID"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_parent_thread_id
msgid ""
"ID of the parent record holding the alias (example: project holding the task "
"creation alias)"
msgstr ""
"ID de l'enregistrement parent qui définit l'alias (exemple : le projet qui "
"contient l'alias lié à la tâche)"

#. module: helpdesk
#: model:helpdesk.team,name:helpdesk.helpdesk_team2
msgid "IT Support (Auto Assignment by Tags)"
msgstr "Support informatique (attribution automatique par tags)"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_exception_icon
msgid "Icon"
msgstr "Icône"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__activity_exception_icon
msgid "Icon to indicate an exception activity."
msgstr "Icône pour indiquer une activité d'exception."

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__message_needaction
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__message_needaction
msgid "If checked, new messages require your attention."
msgstr "Si coché, de nouveaux messages demandent votre attention."

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__message_has_error
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__message_has_sms_error
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__message_has_error
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__message_has_sms_error
msgid "If checked, some messages have a delivery error."
msgstr "Si coché, certains messages ont une erreur de livraison."

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_bounced_content
msgid ""
"If set, this content will automatically be sent out to unauthorized users "
"instead of the default message."
msgstr ""
"Si défini, ce contenu sera automatiquement envoyé à tous les utilisateurs "
"non autorisés à la place du message par défaut."

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_stage.py:0
#: model:helpdesk.stage,legend_normal:helpdesk.stage_cancelled
#: model:helpdesk.stage,legend_normal:helpdesk.stage_in_progress
#: model:helpdesk.stage,legend_normal:helpdesk.stage_new
#: model:helpdesk.stage,legend_normal:helpdesk.stage_on_hold
#: model:helpdesk.stage,legend_normal:helpdesk.stage_solved
#: model:helpdesk.stage,name:helpdesk.stage_in_progress
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
msgid "In Progress"
msgstr "En cours"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__from_stage_ids
msgid "In Stages"
msgstr "Pour les étapes"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__kanban_state__normal
msgid "In progress"
msgstr "En cours"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__auto_close_day
msgid "Inactive Period(days)"
msgstr "Période d'inactivité (jours)"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_team__privacy_visibility__invited_internal
msgid "Invited internal users (private)"
msgstr "Utilisateurs internes invités (privé)"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_team__privacy_visibility__portal
msgid "Invited portal users and all internal users (public)"
msgstr ""
"Tous les utilisateurs internes et les utilisateurs portail invités (public)"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_is_follower
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_is_follower
msgid "Is Follower"
msgstr "Est un abonné"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Issue credits notes"
msgstr "Émettre des avoirs"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__duration_tracking
msgid "JSON that maps ids from a many2one field to seconds spent"
msgstr ""
"JSON qui associe les identifiants d'un champ many2one aux secondes passées"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__legend_blocked
msgid "Kanban Blocked Explanation"
msgstr "Explication de kanban bloqué"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__legend_normal
msgid "Kanban Ongoing Explanation"
msgstr "Explication de kanban en cours"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__kanban_state
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__kanban_state
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__kanban_state
msgid "Kanban State"
msgstr "Statut kanban"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__kanban_state_label
msgid "Kanban State Label"
msgstr "Étiquette statut Kanban"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__legend_done
msgid "Kanban Valid Explanation"
msgstr "Explication de kanban valide"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_website_helpdesk_knowledge
msgid "Knowledge"
msgstr "Connaissances"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_data
msgid "Last 3 months"
msgstr "3 derniers mois"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Last 30 Days"
msgstr "30 derniers jours"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_data
msgid "Last 30 days"
msgstr "30 derniers jours"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Last 365 Days"
msgstr "Les 365 derniers jours"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Last 7 Days"
msgstr "7 derniers jours"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_data
msgid "Last 7 days"
msgstr "7 derniers jours"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__date_last_stage_update
msgid "Last Stage Update"
msgstr "Dernière mise à jour de l'étape"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__write_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__write_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__write_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__write_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__write_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag_assignment__write_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__write_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__write_uid
msgid "Last Updated by"
msgstr "Mis à jour par"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__write_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__write_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__write_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__write_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__write_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag_assignment__write_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__write_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__write_date
msgid "Last Updated on"
msgstr "Mis à jour le"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search
msgid "Late Activities"
msgstr "Activités en retard"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_data
msgid "Latest Ratings"
msgstr "Dernières notes"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
msgid "Let's create your first <b>ticket</b>."
msgstr "Créons votre premier <b>ticket</b>."

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
msgid ""
"Let's go back to the <b>kanban view</b> to get an overview of your next "
"tickets."
msgstr ""
"Retournons en <b>vue kanban</b> pour avoir une vue d'ensemble de vos "
"prochaines tickets."

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
msgid "Let's view your <b>team's tickets</b>."
msgstr "Visualisons les <b>tickets de votre équipe</b>."

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_website_helpdesk_livechat
msgid "Live Chat"
msgstr "Live Chat"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_incoming_local
msgid "Local-part based incoming detection"
msgstr "Détection de l'arrivée d'une partie locale"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Low Priority"
msgstr "Priorité faible"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla__priority__0
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__priority__0
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__priority__0
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__priority__0
msgid "Low priority"
msgstr "Priorité faible"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_action
msgid ""
"Make sure tickets are handled in a timely manner by using SLA Policies.<br>"
msgstr ""
"Assurez-vous que les tickets soient gérés en temps voulu en utilisant des "
"politiques de SLA.<br>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Make sure tickets are handled on time"
msgstr "Assurez-vous que les tickets soient traités en temps utile"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_action_main
msgid "Make sure tickets are handled on time by using SLA Policies.<br>"
msgstr ""
"Assurez-vous que les tickets soient traités en temps utile en utilisant des "
"politiques SLA.<br>"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_sla__time
msgid ""
"Maximum number of working hours a ticket should take to reach the target "
"stage, starting from the date it was created."
msgstr ""
"Nombre maximum d'heures de travail qu'un ticket doit prendre pour atteindre "
"l'étape cible, à partir de la date à laquelle il a été créé."

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.rating_rating_action_helpdesk
msgid ""
"Measure your customer satisfaction by sending rating requests when your "
"tickets are solved."
msgstr ""
"Mesurez la satisfaction de vos clients en envoyant des demandes de notation "
"lorsque vos tickets sont résolus."

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__medium_id
msgid "Medium"
msgstr "Médium"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Medium Priority"
msgstr "Priorité moyenne"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla__priority__1
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__priority__1
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__priority__1
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__priority__1
msgid "Medium priority"
msgstr "Priorité moyenne"

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_ir_ui_menu
msgid "Menu"
msgstr "Menu"

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_mail_message
msgid "Message"
msgstr "Message"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_has_error
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_has_error
msgid "Message Delivery error"
msgstr "Erreur d'envoi du message"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_ids
msgid "Messages"
msgstr "Messages"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__priority
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__priority
msgid "Minimum Priority"
msgstr "Priorité minimale"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_sla__stage_id
#: model:ir.model.fields,help:helpdesk.field_helpdesk_sla_status__sla_stage_id
msgid "Minimum stage a ticket needs to reach in order to satisfy this SLA."
msgstr ""
"Étape minimale qu'un ticket doit atteindre pour satisfaire à cette SLA."

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_ir_module_module
msgid "Module"
msgstr "Module"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__to_stage_id
msgid "Move to Stage"
msgstr "Déplacer vers l'étape"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search
msgid "My Activities"
msgstr "Mes activités"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__my_activity_date_deadline
msgid "My Activity Deadline"
msgstr "Échéance de mon activité"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree
msgid "My Deadline"
msgstr "Mon échéance"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
msgid "My Performance"
msgstr "Mes performances"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_main_my
#: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_menu_my
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "My Tickets"
msgstr "Mes tickets"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__name
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_tree
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_list_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree
msgid "Name"
msgstr "Nom"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_progress_data
msgid "Neutral"
msgstr "Neutre"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban
msgid "Neutral face"
msgstr "Visage neutre"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_team.py:0
#: model:helpdesk.stage,name:helpdesk.stage_new
msgid "New"
msgstr "Nouveau"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__assign_method
msgid ""
"New tickets will automatically be assigned to the team members that are "
"available, according to their working hours and their time off."
msgstr ""
"Les nouveaux tickets seront automatiquement assignés aux membres de l'équipe "
"disponibles, en fonction de leurs heures de travail et de leurs congés."

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
msgid "Newest"
msgstr "Le plus récent"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_calendar_event_id
msgid "Next Activity Calendar Event"
msgstr "Activité suivante de l'événement du calendrier"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_date_deadline
msgid "Next Activity Deadline"
msgstr "Date limite de l'activité à venir"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_summary
msgid "Next Activity Summary"
msgstr "Résumé de l'activité suivante"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_type_id
msgid "Next Activity Type"
msgstr "Type d'activités à venir"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
msgid "No Customer"
msgstr "Aucun client"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_action
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_action_main
msgid "No SLA policies found. Let's create one!"
msgstr "Pas de politiques SLA trouvées. Créons-en une !"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.mail_activity_type_action_config_helpdesk
msgid "No activity types found. Let's create one!"
msgstr "Aucun type d'activité trouvé. Créons-en un !"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_report_analysis_action
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_report_analysis_dashboard_action
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7days_success
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7days_tickets
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7dayssuccess
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_close_analysis
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_dashboard
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_success
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_team_performance
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_analysis_action
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_analysis_dashboard_action
#: model_terms:ir.actions.act_window,help:helpdesk.rating_rating_action_helpdesk
msgid "No data yet!"
msgstr "Pas encore de données !"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_stage_action
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_stage_team_action
msgid "No stages found. Let's create one!"
msgstr "Aucune étape trouvée. Créons-en une !"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_tag_action
msgid "No tags found. Let's create one!"
msgstr "Aucune étiquette trouvée. Créons-en une !"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.action_helpdesk_tag_assignment
msgid "No tags or team members found. Let's create them!"
msgstr "Aucun tag ni membre d'équipe trouvé. Créons-les !"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_team_dashboard_action_main
msgid "No teams found"
msgstr "Aucune équipe trouvée"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_team_action
msgid "No teams found. Let's create one!"
msgstr "Aucune équipe trouvée. Créons-en une !"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_my_ticket_action_no_create
msgid "No tickets found"
msgstr "Aucun ticket trouvé"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_main_my
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_main_tree
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_team
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_unassigned
msgid "No tickets found. Let's create one!"
msgstr "Aucun ticket trouvé. Créons-en un !"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
msgid "None"
msgstr "Aucun"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_needaction_counter
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_needaction_counter
msgid "Number of Actions"
msgstr "Nombre d'actions"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_status_failed
msgid "Number of SLAs Failed"
msgstr "Nombre de SLA en échec"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__ticket_count
msgid "Number of Tickets"
msgstr "Nombre de tickets"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_has_error_counter
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_has_error_counter
msgid "Number of errors"
msgstr "Nombre d'erreurs"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__message_needaction_counter
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__message_needaction_counter
msgid "Number of messages requiring action"
msgstr "Nombre de messages nécessitant une action"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__message_has_error_counter
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__message_has_error_counter
msgid "Number of messages with delivery error"
msgstr "Nombre de messages avec des erreurs d'envoi"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "Number of open tickets with at least one SLA failed."
msgstr "Le nombre de tickets ouverts avec au moins un SLA en échec."

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_open_ticket_count
msgid "Number of other open tickets from the same partner"
msgstr "Nombre d'autres tickets ouverts du même partenaire"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_ticket_count
msgid "Number of other tickets from the same partner"
msgstr "Nombre d'autres tickets du même partenaire"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "Number of tickets closed in the past 7 days."
msgstr "Nombre de tickets clôturés au cours des 7 derniers jours."

#. module: helpdesk
#: model:helpdesk.stage,name:helpdesk.stage_on_hold
msgid "On Hold"
msgstr "En attente"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_status__status__ongoing
msgid "Ongoing"
msgstr "En cours"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Open"
msgstr "Ouvert"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
msgid "Open Tickets"
msgstr "Tickets ouverts"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__open_hours
msgid "Open Time (hours)"
msgstr "Temps ouvert (heures)"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
msgid "Open the ticket."
msgstr "Ouvrir le ticket."

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_force_thread_id
msgid ""
"Optional ID of a thread (record) to which all incoming messages will be "
"attached, even if they did not reply to it. If set, this will disable the "
"creation of new records completely."
msgstr ""
"ID optionnel d'un fil (enregistrement) auquel tout message entrant sera "
"rattaché, même s'il ne s'agissait pas d'une réponse à ce fil. Si renseigné, "
"la création de nouveaux enregistrements sera complètement désactivée."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_my_home_menu_helpdesk
msgid "Our Ratings"
msgstr "Nos évaluations"

#. module: helpdesk
#: model:ir.ui.menu,name:helpdesk.helpdesk_menu_team_dashboard
msgid "Overview"
msgstr "Vue d'ensemble"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_parent_model_id
msgid "Parent Model"
msgstr "Modèle parent"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_parent_thread_id
msgid "Parent Record Thread ID"
msgstr "Identifiant de la discussion de l'enregistrement parent"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_parent_model_id
msgid ""
"Parent model holding the alias. The model holding the alias reference is not "
"necessarily the model given by alias_model_id (example: project "
"(parent_model) and task (model))"
msgstr ""
"Modèle parent de l'alias. Le modèle possédant la référence de l'alias n'est "
"pas nécessairement le modèle donné par alias_model_id (exemple : projet "
"(parent_model) et tâche (model))"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_ticket_ids
msgid "Partner Tickets"
msgstr "Tickets du partenaire"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__privacy_visibility
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__team_privacy_visibility
msgid ""
"People to whom this helpdesk team and its tickets will be visible.\n"
"\n"
"- Invited internal users: internal users can access the team and the tickets "
"they are following. This access can be modified on each ticket individually "
"by adding or removing the user as follower.\n"
"A user with the helpdesk > administrator access right level can still access "
"this team and its tickets, even if they are not explicitely part of the "
"followers.\n"
"\n"
"- All internal users: all internal users can access the team and all of its "
"tickets without distinction.\n"
"\n"
"- Invited portal users and all internal users: all internal users can access "
"the team and all of its tickets without distinction.\n"
"Portal users can only access the tickets they are following. This access can "
"be modified on each ticket individually by adding or removing the portal "
"user as follower."
msgstr ""
"Personnes pour qui cette équipe d'assistance et ses tickets seront "
"visibles.\n"
"\n"
"- Utilisateurs internes invités : les utilisateurs internes peuvent accéder "
"à l'équipe et aux tickets qu'ils suivent. Cet accès peut être modifié sur "
"chaque ticket individuellement en ajoutant ou supprimant l'utilisateur en "
"tant qu'abonné.\n"
"Un utilisateur avec le niveau de droit d'accès assistance > administrateur "
"peut toujours accéder à cette équipe et à ses tickets, même s'il ne fait pas "
"explicitement partie des abonnés.\n"
"\n"
"- Tous les utilisateurs internes : tous les utilisateurs internes peuvent "
"accéder à l'équipe et à tous ses tickets sans distinction.\n"
"\n"
"- Utilisateurs invités du portail et tous les utilisateurs internes : tous "
"les utilisateurs internes peuvent accéder à l'équipe et à tous ses tickets "
"sans distinction.\n"
"Les utilisateurs du portail ne peuvent accéder qu'aux tickets qu'ils "
"suivent. Cet accès peut être modifié sur chaque ticket individuellement en "
"ajoutant ou supprimant l'utilisateur du portail en tant qu'abonné."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "People to whom this team and its tickets will be visible"
msgstr "Personnes auxquelles cette équipe et ces tickets seront visibles"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__rating_percentage_satisfaction
msgid "Percentage of happy ratings"
msgstr "Pourcentage d'évaluations positives"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
msgid "Percentage of tickets that were closed without failing any SLAs."
msgstr "Pourcentage de tickets qui ont été clôturés sans échec de SLA."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid ""
"Percentage of tickets whose SLAs have successfully been reached on time over "
"the total number of tickets closed within the past 7 days."
msgstr ""
"Pourcentage de tickets dont le SLA a été atteint à temps par rapport au "
"nombre total de tickets clôturés au cours des 7 derniers jours."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Performance"
msgstr "Performances"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_team_performance
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_graph_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_pivot_analysis
msgid "Performance Analysis"
msgstr "Analyse des performances"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__auto_close_day
msgid "Period of inactivity after which tickets will be automatically closed."
msgstr ""
"Période d'inactivité après laquelle les tickets seront automatiquement "
"clôturés."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid "Phone"
msgstr "Téléphone"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Plan onsite interventions"
msgstr "Planifiez des services sur site"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_target/helpdesk_team_target.js:0
msgid "Please enter a number."
msgstr "Veuillez saisir un chiffre."

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_target/helpdesk_team_target.js:0
msgid "Please enter a percentage below 100."
msgstr "Veuillez saisir un pourcentage en-dessous de 100."

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_target/helpdesk_team_target.js:0
msgid "Please enter a positive value."
msgstr "Veuillez saisir une valeur positive."

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_target/helpdesk_team_target.js:0
msgid "Please enter a value less than or equal to 5."
msgstr "Veuillez saisir une valeur inférieure ou égale à 5."

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_contact
msgid ""
"Policy to post a message on the document using the mailgateway.\n"
"- everyone: everyone can post\n"
"- partners: only authenticated partners\n"
"- followers: only followers of the related document or members of following "
"channels\n"
msgstr ""
"Politique de publication d'un message sur le document via la passerelle d'e-"
"mails.\n"
"- tout le monde : tout le monde peut publier\n"
"- partenaires : seulement les partenaires authentifiés\n"
"- abonnés : seulement les abonnés aux canaux suivis\n"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__access_url
msgid "Portal Access URL"
msgstr "URl d'accès au portail"

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_portal_share
msgid "Portal Sharing"
msgstr "Partage du portal"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_team.py:0
msgid ""
"Portal users will be removed from the followers of the team and its tickets."
msgstr ""
"Les utilisateurs du portail seront supprimés des abonnés de l'équipe et de "
"ses tickets."

#. module: helpdesk
#: model:ir.actions.server,name:helpdesk.action_open_customer_preview
msgid "Preview"
msgstr "Aperçu"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__priority
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__priority
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Priority"
msgstr "Priorité"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__properties
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search
msgid "Properties"
msgstr "Propriétés"

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_rating_rating
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree
msgid "Rating"
msgstr "Évaluation"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__rating_last_value
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__rating_last_value
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_graph_main
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_pivot_main
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_pivot_inherit_helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_graph_inherit_helpdesk
msgid "Rating (1-5)"
msgstr "Évaluation (1-5)"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_avg_text
msgid "Rating Avg Text"
msgstr "Texte de l'évaluation moyenne"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_last_feedback
msgid "Rating Last Feedback"
msgstr "Évaluation des derniers feedbacks"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_last_image
msgid "Rating Last Image"
msgstr "Évaluation de la dernière image"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_last_value
msgid "Rating Last Value"
msgstr "Évaluation dernière valeur"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__rating_percentage_satisfaction
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_percentage_satisfaction
msgid "Rating Satisfaction"
msgstr "Évaluation de la satisfaction"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_last_text
msgid "Rating Text"
msgstr "Texte de l'évaluation"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_count
msgid "Rating count"
msgstr "Nombre d'évaluations"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__rating_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_ids
msgid "Ratings"
msgstr "Évaluations"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_tree
msgid "Reach Stage"
msgstr "Étape cible"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_status__status__reached
msgid "Reached"
msgstr "Atteint"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__reached_datetime
msgid "Reached Date"
msgstr "Date atteinte"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_stage.py:0
#: model:helpdesk.stage,legend_done:helpdesk.stage_cancelled
#: model:helpdesk.stage,legend_done:helpdesk.stage_in_progress
#: model:helpdesk.stage,legend_done:helpdesk.stage_new
#: model:helpdesk.stage,legend_done:helpdesk.stage_on_hold
#: model:helpdesk.stage,legend_done:helpdesk.stage_solved
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__kanban_state__done
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
msgid "Ready"
msgstr "Prêt"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid ""
"Receive notifications whenever tickets are created, rated or discussed on in "
"this team"
msgstr ""
"Recevez des notifications chaque fois que des tickets sont créés, notés ou "
"discutés dans cette équipe"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_force_thread_id
msgid "Record Thread ID"
msgstr "ID de l'enregistrement du fil"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__kanban_state__blocked
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__kanban_state__blocked
msgid "Red"
msgstr "Rouge"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__legend_blocked
msgid "Red Kanban Label"
msgstr "Indicateur Kanban rouge"

#. module: helpdesk
#: model:mail.message.subtype,name:helpdesk.mt_ticket_refund_status
msgid "Refund Status"
msgstr "Statut du remboursement"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_credit_notes
msgid "Refunds"
msgstr "Remboursements"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Reimburse customers with a voucher code for future purchases"
msgstr "Rembourser les clients avec un code promotionnel pour de futurs achats"

#. module: helpdesk
#: model:helpdesk.tag,name:helpdesk.tag_repair
msgid "Repair"
msgstr "Réparation"

#. module: helpdesk
#: model:mail.message.subtype,name:helpdesk.mt_ticket_repair_status
msgid "Repair Status"
msgstr "Statut de la réparation"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_product_repairs
msgid "Repairs"
msgstr "Réparations"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_product_replacements
msgid "Replacements"
msgstr "Remplacements"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
msgid "Reported on"
msgstr "Reporté le"

#. module: helpdesk
#: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_report_menu_main
msgid "Reporting"
msgstr "Analyse"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_user_id
msgid "Responsible User"
msgstr "Utilisateur responsable"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban
msgid "Restore"
msgstr "Restaurer"

#. module: helpdesk
#: model:mail.message.subtype,name:helpdesk.mt_ticket_return_status
msgid "Return Status"
msgstr "Statut du retour"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Return faulty products"
msgstr "Retournez les produits défectueux"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_product_returns
msgid "Returns"
msgstr "Retours"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__is_rotting
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search
msgid "Rotting"
msgstr "Inactivité"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_id
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "SLA"
msgstr "SLA"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_deadline
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_deadline
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "SLA Deadline"
msgstr "Echéance SLA"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__sla_status__failed
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "SLA Failed"
msgstr "SLA en échec"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_sla_action
#: model:ir.actions.act_window,name:helpdesk.helpdesk_sla_action_main
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_sla
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__use_sla
#: model:ir.model.fields,field_description:helpdesk.field_res_partner__sla_ids
#: model:ir.model.fields,field_description:helpdesk.field_res_users__sla_ids
#: model:ir.ui.menu,name:helpdesk.helpdesk_sla_menu_main
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_tree
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "SLA Policies"
msgstr "Politiques SLA"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_res_partner__sla_ids
#: model:ir.model.fields,help:helpdesk.field_res_users__sla_ids
msgid ""
"SLA Policies that will automatically apply to the tickets submitted by this "
"customer."
msgstr ""
"Politiques SLA qui s'appliqueront automatiquement aux tickets soumis par ce "
"client."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
msgid "SLA Policy"
msgstr "Politique SLA"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__description
msgid "SLA Policy Description"
msgstr "Description de la politique SLA"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_stage_id
msgid "SLA Stage"
msgstr "Étape SLA"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_status_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_status_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__sla_status_ids
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_report_analysis_view_search
msgid "SLA Status"
msgstr "Statut SLA"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_sla_report_analysis_action
#: model:ir.actions.act_window,name:helpdesk.helpdesk_sla_report_analysis_dashboard_action
#: model:ir.model,name:helpdesk.model_helpdesk_sla_report_analysis
#: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_report_menu_sla_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_report_analysis_view_cohort
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_report_analysis_view_graph
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_report_analysis_view_pivot
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "SLA Status Analysis"
msgstr "Analyse du statut SLA"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_fail
msgid "SLA Status Failed"
msgstr "Statut SLA en échec"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_success
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__sla_success
msgid "SLA Status Success"
msgstr "Statut SLA en réussite"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__sla_status__reached
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "SLA Success"
msgstr "Réussite du SLA"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
msgid "SLA Success Rate"
msgstr "Taux de réussite du SLA"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__sla_status__ongoing
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "SLA in Progress"
msgstr "SLA en cours"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__sla_ids
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree
msgid "SLAs"
msgstr "SLA"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_has_sms_error
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_has_sms_error
msgid "SMS Delivery error"
msgstr "Erreur d'envoi SMS"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
msgid "Sample"
msgstr "Échantillon"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
msgid "Save this ticket and the modifications you've made to it."
msgstr "Sauvegarder ce ticket et les modifications que vous avez apportées."

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
msgid "Schedule your <b>activity</b>."
msgstr "Planifiez votre <b>activité</b>."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_search
msgid "Search SLA Policies"
msgstr "Chercher des politiques SLA"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
msgid "Search in Assigned to"
msgstr "Chercher dans Assigné à"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
msgid "Search in Customer"
msgstr "Rechercher dans Client"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
msgid "Search in Helpdesk Team"
msgstr "Rechercher dans l'équipe d'assistance"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
msgid "Search in Stage"
msgstr "Chercher dans Étape"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
msgid "Search%(left)s Tickets%(right)s"
msgstr "Chercher%(left)s Tickets%(right)s"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__access_token
msgid "Security Token"
msgstr "Jeton de sécurité"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
msgid "Select the <b>customer</b> of your ticket."
msgstr "Sélectionnez le <b>client</b> de votre ticket."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Self-Service"
msgstr "Self-Service"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.action_helpdesk_ticket_mass_mail
msgid "Send Email"
msgstr "Envoyer un e-mail"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Send broken products for repair"
msgstr "Envoyez les produits cassés en réparation"

#. module: helpdesk
#: model:mail.template,description:helpdesk.new_ticket_request_email_template
msgid ""
"Send customers a confirmation email to notify them that their helpdesk "
"ticket has been received and is currently being reviewed by the helpdesk "
"team. Automatically send an email to customers when a ticket reaches a "
"specific stage in a helpdesk team by setting this template on that stage."
msgstr ""
"Envoyez un e-mail de confirmation aux clients pour les informer que leur "
"ticket d'assistance a été reçu et est en cours d'examen par l'équipe "
"d'assistance. Envoyez automatiquement un e-mail aux clients lorsqu'un ticket "
"atteint une étape spécifique dans une équipe d'assistance en définissant un "
"modèle sur cette étape."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Send customers a replacement for a lost, damaged, or returned item"
msgstr ""
"Envoyer aux clients un remplacement pour un article perdu, endommagé ou "
"retourné"

#. module: helpdesk
#: model:helpdesk.tag,name:helpdesk.tag_service
msgid "Service"
msgstr "Service"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Set an Email Template on Stages"
msgstr "Définir un modèle d'e-mail sur des étapes"

#. module: helpdesk
#: model:mail.template,description:helpdesk.solved_ticket_request_email_template
msgid ""
"Set this template on a project's stage to automate email when tasks reach "
"stages"
msgstr ""
"Définir ce modèle sur une étape de projet pour automatiquement envoyer un e-"
"mail lorsque la tâche atteint cette étape"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "Settings"
msgstr "Paramètres"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.portal_share_action
msgid "Share Ticket"
msgstr "Partager le ticket"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid ""
"Share presentations and videos, and organize them into courses. Allow "
"customers to search your eLearning courses in the help center for answers to "
"their questions."
msgstr ""
"Partagez des présentations et des vidéos et organisez-les en cours. "
"Permettez aux clients de rechercher des réponses à leurs questions dans vos "
"cours eLearning dans le centre d'assistance."

#. module: helpdesk
#: model:res.groups,name:helpdesk.group_use_rating
msgid "Show Customer Ratings"
msgstr "Afficher les évaluations des clients"

#. module: helpdesk
#: model:res.groups,name:helpdesk.group_use_sla
msgid "Show SLA Policies"
msgstr "Afficher les Politiques SLA"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search
msgid "Show all records whose next activity date is past"
msgstr ""
"Afficher tous les enregistrements dont la date de la prochaine activité est "
"dépassée"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__sla_id
msgid "Sla"
msgstr "SLA"

#. module: helpdesk
#: model:helpdesk.stage,name:helpdesk.stage_solved
msgid "Solved"
msgstr "Résolu"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__source_id
msgid "Source"
msgstr "Source"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__stage_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__stage_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__stage_id
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_tree
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
msgid "Stage"
msgstr "Étape"

#. module: helpdesk
#: model:mail.message.subtype,description:helpdesk.mt_ticket_stage
#: model:mail.message.subtype,name:helpdesk.mt_ticket_stage
msgid "Stage Changed"
msgstr "Étape modifiée"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form
msgid "Stage Search"
msgstr "Rechercher suivant l'étape"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_stage_action
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__stage_ids
#: model:ir.ui.menu,name:helpdesk.helpdesk_stage_menu
msgid "Stages"
msgstr "Étapes"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__stage_ids
msgid "Stages To Delete"
msgstr "Étapes à supprimer"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__stage_ids
msgid ""
"Stages the team will use. This team's tickets will only be able to be in "
"these stages."
msgstr ""
"Étapes que l'équipe utilisera. Les tickets de cette équipe seront seulement "
"disponible sur ces étapes."

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_status
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__status
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Status"
msgstr "Statut"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__activity_state
msgid ""
"Status based on activities\n"
"Overdue: Due date is already passed\n"
"Today: Activity date is today\n"
"Planned: Future activities."
msgstr ""
"Statut basé sur les activités\n"
"En retard : la date d'échéance est déjà dépassée\n"
"Aujourd'hui : la date d'activité est aujourd'hui\n"
"Planifiée : activités futures"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__duration_tracking
msgid "Status time"
msgstr "Durée du statut"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__name
msgid "Subject"
msgstr "Sujet"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_7days_success
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__success_rate
msgid "Success Rate"
msgstr "Taux de réussite"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_7dayssuccess
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_success
msgid "Success Rate Analysis"
msgstr "Analyse du taux de réussite"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_success
msgid "Success SLA Policy"
msgstr "Réussite de la stratégie SLA"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tag_view_tree
msgid "Tag"
msgstr "Étiquette"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_tag_action
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__tag_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__tag_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__tag_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__tag_ids
#: model:ir.ui.menu,name:helpdesk.helpdesk_tag_menu
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tag_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Tags"
msgstr "Étiquettes"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_tag_action
msgid "Tags are perfect for organizing your tickets."
msgstr "Les étiquettes sont parfaites pour organiser vos tickets."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
msgid "Target"
msgstr "Cible"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__stage_id
msgid "Target Stage"
msgstr "Étape cible"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_form_inherit_helpdesk
msgid "Team"
msgstr "Équipe"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_tag_assignment_search
msgid "Team Member"
msgstr "Membre de l'équipe"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag_assignment__user_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__member_ids
msgid "Team Members"
msgstr "Membres de l'équipe"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_stage_team_action
msgid "Team Stages"
msgstr "Étapes de l'équipe"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.email_template_action_helpdesk
msgid "Templates"
msgstr "Modèles"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_ticket.py:0
msgid "The customer cannot belong to a different company than the ticket."
msgstr ""
"Le client ne peut pas appartenir à une société différente de celle du ticket."

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_model_id
msgid ""
"The model (Odoo Document Kind) to which this alias corresponds. Any incoming "
"email that does not reply to an existing record will cause the creation of a "
"new record of this model (e.g. a Project Task)"
msgstr ""
"Le modèle (type de document Odoo) auquel correspond cet alias. Chaque e-mail "
"entrant ne correspondant pas à un enregistrement existant entraînera la "
"création d'un nouvel enregistrement de ce modèle (par ex. une tâche d'un "
"projet)"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_name
msgid ""
"The name of the email alias, e.g. 'jobs' if you want to catch emails for "
"<jobs@example.odoo.com>"
msgstr ""
"Le nom de l'alias, par exemple 'carrières' pour récupérer les e-mails de "
"<carrières@example.odoo.com>"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
msgid "The team does not allow ticket closing through portal"
msgstr "L'équipe n'autorise pas la clôture de tickets via le portail"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_sla__exclude_stage_ids
msgid ""
"The time spent in these stages won't be taken into account in the "
"calculation of the SLA."
msgstr ""
"Le temps passé dans ces étapes ne sera pas pris en compte dans le calcul du "
"SLA."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
msgid "There are currently no Ticket for your account."
msgstr "Il n'y a actuellement aucun ticket pour votre compte."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.ticket_creation
msgid "This"
msgstr "Ce(tte)"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
msgid ""
"This SLA Policy will apply to tickets matching ALL of the following criteria:"
msgstr ""
"Cette politique de SLA s'appliquera aux tickets qui correspondent à TOUS les "
"critères suivants :"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__campaign_id
msgid ""
"This is a name that helps you keep track of your different campaign efforts, "
"e.g. Fall_Drive, Christmas_Special"
msgstr ""
"Ce nom vous aidera à suivre vos différentes campagnes marketing, par ex. "
"Campagne_automnale ou Spécial_Noël"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__medium_id
msgid "This is the method of delivery, e.g. Postcard, Email, or Banner Ad"
msgstr ""
"Le mode de livraison, par ex. carte postale, e-mail ou bannière publicitaire"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__source_id
msgid ""
"This is the source of the link, e.g. Search Engine, another domain, or name "
"of email list"
msgstr ""
"La source du lien, par ex. moteur de recherche, domaine externe ou nom de la "
"liste d'adresses e-mail"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_ticket.py:0
msgid "This ticket was closed %s hours after its SLA deadline."
msgstr "Ce ticket est clôturé %s heures après son échéance SLA."

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_ticket.py:0
msgid "This ticket was successfully closed %s hours before its SLA deadline."
msgstr "Ce ticket est clôturé avec succès %s heures avant son échéance SLA."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_confirmation_wizard
msgid ""
"This will archive the stages and all of the tickets they contain from the "
"following teams:"
msgstr ""
"Cela va archiver les étapes et tous les tickets qu'elles contiennent des "
"équipes suivantes :"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.mail_activity_type_action_config_helpdesk
msgid ""
"Those represent the different categories of things you have to do (e.g. "
"\"Call\" or \"Send email\")."
msgstr ""
"Cela représente les différentes catégories de choses que vous devez faire "
"(par exemple \"Appeler\" ou \"Envoyer un e-mail\")."

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
msgid "Three stars, maximum score"
msgstr "Trois étoiles, note maximale"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__ticket_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_id
#: model:ir.model.fields,field_description:helpdesk.field_rating_rating__ticket_id
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_activity
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_form_inherit_helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_search_inherit_helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_tree_inherit_helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "Ticket"
msgstr "Ticket"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_dashboard
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_analysis_dashboard_action
#: model:ir.model,name:helpdesk.model_helpdesk_ticket_report_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_pivot_analysis
msgid "Ticket Analysis"
msgstr "Analyse des tickets"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_closed
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__ticket_closed
msgid "Ticket Closed"
msgstr "Ticket clôturé"

#. module: helpdesk
#: model:mail.template,subject:helpdesk.solved_ticket_request_email_template
msgid ""
"Ticket Closed - Reference {{ object.ticket_ref if object.ticket_ref else "
"15 }}"
msgstr ""
"Ticket fermé - Référence {{ object.ticket_ref if object.ticket_ref else 15 }}"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__ticket_count
msgid "Ticket Count"
msgstr "Nombre de tickets"

#. module: helpdesk
#: model:mail.message.subtype,name:helpdesk.mt_team_ticket_new
#: model:mail.message.subtype,name:helpdesk.mt_ticket_new
msgid "Ticket Created"
msgstr "Ticket créé"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__create_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__create_date
msgid "Ticket Creation Date"
msgstr "Date de création du ticket"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__sla_deadline
msgid "Ticket Deadline"
msgstr "Échéance du ticket"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_ref
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__ticket_ref
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_ref
msgid "Ticket IDs Sequence"
msgstr "Séquence des ID des tickets"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__ticket_properties
msgid "Ticket Properties"
msgstr "Propriétés des tickets"

#. module: helpdesk
#: model:mail.message.subtype,name:helpdesk.mt_team_ticket_rated
#: model:mail.message.subtype,name:helpdesk.mt_ticket_rated
msgid "Ticket Rated"
msgstr "Ticket noté"

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_helpdesk_sla_status
msgid "Ticket SLA Status"
msgstr "Statut SLA du ticket"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag_assignment__tag_id
msgid "Ticket Tag"
msgstr "Tag de ticket"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.quick_create_ticket_form
msgid "Ticket Title"
msgstr "Titre du ticket"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
msgid "Ticket closed by the customer"
msgstr "Ticket clôturé par le client"

#. module: helpdesk
#: model:mail.message.subtype,description:helpdesk.mt_ticket_new
msgid "Ticket created"
msgstr "Ticket créé"

#. module: helpdesk
#. odoo-javascript
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_team.py:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: model:ir.actions.act_window,name:helpdesk.helpdesk_my_ticket_action_no_create
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_sla
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_team
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_unassigned
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__ticket_ids
#: model:ir.model.fields,field_description:helpdesk.field_res_partner__ticket_count
#: model:ir.model.fields,field_description:helpdesk.field_res_users__ticket_count
#: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_menu_main
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_cohort
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_list_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_my_home_helpdesk_ticket
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_my_home_menu_helpdesk
msgid "Tickets"
msgstr "Tickets"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_analysis_action
#: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_report_menu
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_report_analysis_view_tree
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_report_view_cohort
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_graph_analysis
msgid "Tickets Analysis"
msgstr "Analyse des tickets"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_digest_digest__kpi_helpdesk_tickets_closed
msgid "Tickets Closed"
msgstr "Tickets clôturés"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Tickets Search"
msgstr "Recherche de tickets"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_stage__fold
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__fold
msgid "Tickets in a folded stage are considered as closed."
msgstr "Les tickets dans une étape repliée sont considérés comme fermés."

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_helpdesk_sale_timesheet
msgid "Time Billing"
msgstr "Facturation du temps"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__close_hours
msgid "Time to close (hours)"
msgstr "Temps pour clôturer (heures)"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__assign_hours
msgid "Time to first assignment (hours)"
msgstr "Temps jusqu'à la première assignation (heures)"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_helpdesk_timesheet
msgid "Timesheets"
msgstr "Feuilles de temps"

#. module: helpdesk
#: model:digest.tip,name:helpdesk.digest_tip_helpdesk_0
msgid "Tip: Create tickets from incoming emails"
msgstr "Astuce : créez des tickets à partir d'e-mails entrants"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_my_ticket_action_no_create
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_main_my
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_main_tree
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_team
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_unassigned
msgid ""
"To get things done, plan activities and use the ticket status.<br>\n"
"                Collaborate efficiently by chatting in real-time or via "
"email."
msgstr ""
"Pour faire avancer les choses, planifiez des activités et utilisez le statut "
"du ticket. <br>\n"
"Collaborez efficacement en discutant en temps réel ou par e-mail."

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_search_inherit_helpdesk
msgid "Today"
msgstr "Aujourd'hui"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search
msgid "Today Activities"
msgstr "Activités du jour"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
msgid "Today's Average Rating"
msgstr "Évaluation moyenne du jour"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__total_response_hours
msgid "Total Exchange Time in Hours"
msgstr "Temps d'échange total en heures"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Track &amp; Bill Time"
msgstr "Suivi &amp; Facturation du temps"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Track customer satisfaction on tickets"
msgstr "Suivez la satisfaction client sur les tickets"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_report_analysis_action
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_report_analysis_dashboard_action
msgid ""
"Track the performance of your teams, the success rate of your tickets, and "
"how quickly you reach your service level agreements (SLAs)."
msgstr ""
"Suivez les performances de vos équipes, le taux de réussite de vos tickets "
"et la rapidité avec laquelle vous atteignez vos accords de niveau de service "
"(SLA)."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Track the time spent on tickets"
msgstr "Suivez le temps passé sur les tickets"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
msgid "Two stars, with a maximum of three"
msgstr "Deux étoiles, sur un maximum de trois"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__activity_exception_decoration
msgid "Type of the exception activity on record."
msgstr "Type d'activité d'exception enregistrée."

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_stage.py:0
msgid "Unarchive Tickets"
msgstr "Désarchiver les tickets"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
msgid "Unassigned"
msgstr "Non assigné"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__unassigned_tickets
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
msgid "Unassigned Tickets"
msgstr "Tickets non assignés"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_progress_data
msgid "Unhappy"
msgstr "Insatisfait"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban
msgid "Unhappy face"
msgstr "Visage insatisfait"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search
msgid "Unread Messages"
msgstr "Messages non lus"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla__priority__3
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__priority__3
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__priority__3
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__priority__3
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Urgent"
msgstr "Urgent"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
msgid "Use <b>activities</b> to organize your daily work."
msgstr "Utilisez les <b>activités</b> pour organiser votre travail quotidien."

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_alias
msgid "Use Alias"
msgstr "Utiliser un alias"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__use_coupons
msgid "Use Coupons"
msgstr "Utiliser des bons de réduction"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__use_giftcards
msgid "Use Gift Cards"
msgstr "Utiliser des cartes cadeaux"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
msgid ""
"Use the chatter to <b>send emails</b> and communicate efficiently with your "
"customers. Add new people to the followers' list to make them aware of the "
"progress of this ticket."
msgstr ""
"Utilisez le chatter pour <b>envoyer des e-mails</b> et communiquer "
"efficacement avec vos clients. Ajoutez de nouvelles personnes à la liste des "
"abonnés pour les tenir au courant de l'avancement de ce ticket."

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_res_users
#: model:res.groups,name:helpdesk.group_helpdesk_user
msgid "User"
msgstr "Utilisateur"

#. module: helpdesk
#: model:helpdesk.team,name:helpdesk.helpdesk_team3
msgid "VIP Support"
msgstr "Assistance VIP"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__privacy_visibility
msgid "Visibility"
msgstr "Visibilité"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Visibility &amp; Assignment"
msgstr "Visibilité & Assignation"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
msgid ""
"Want to <b>boost your customer satisfaction</b>?<br/><i>Click Helpdesk to "
"start.</i>"
msgstr ""
"Vous souhaitez <b>booster la satisfaction de vos clients</b>?<br/><i>Cliquez "
"sur Assistance pour commencer.</i>"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_team.py:0
msgid ""
"Want to use the website form? Just adjust your team's visibility to "
"\"Invited portal users and all internal users\" and watch the magic happen!"
msgstr ""
"Vous souhaitez utiliser le formulaire du site web ? Il vous suffit d’ajuster "
"la visibilité de votre équipe à \"Utilisateurs invités du portail et tous "
"les utilisateurs internes\" et regardez la magie opérer !"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid ""
"We hope to have addressed your request satisfactorily. If you no longer need "
"our assistance, please close this ticket. Thank you for your collaboration."
msgstr ""
"Nous espérons avoir répondu à votre demande de manière satisfaisante. Si "
"vous n'avez plus besoin de notre assistance, veuillez clôturer ce ticket. "
"Nous vous remercions de votre collaboration."

#. module: helpdesk
#: model_terms:helpdesk.team,description:helpdesk.helpdesk_team1
#: model_terms:helpdesk.team,description:helpdesk.helpdesk_team2
#: model_terms:helpdesk.team,description:helpdesk.helpdesk_team3
msgid ""
"We provide 24/7 support, Monday through Friday. Ticket responses are usually "
"provided within 2 working days.<br>\n"
"            Support is mainly provided in English. We can also assist in "
"Spanish, French, and Dutch."
msgstr ""
"Nous vous assistons 24/7 du lundi au vendredi. Nous répondons généralement "
"aux tickets dans les 2 jours ouvrables.<br>\n"
"  L'assistance est principalement fournie en anglais, mais également en "
"espagnol, en français et en néerlandais."

#. module: helpdesk
#: model:helpdesk.tag,name:helpdesk.tag_website
msgid "Website"
msgstr "Site web"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_website_helpdesk_form
msgid "Website Form"
msgstr "Formulaire de site web"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__website_message_ids
msgid "Website Messages"
msgstr "Messages du site web"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__website_message_ids
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__website_message_ids
msgid "Website communication history"
msgstr "Historique de communication du site web"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__time
msgid "Within"
msgstr "Dans"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__resource_calendar_id
msgid "Working Hours"
msgstr "Heures de travail"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_assignation_hours
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_assignation_hours
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_graph_main
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_pivot_main
msgid "Working Hours to Assign"
msgstr "Heures de travail pour assigner"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_close_hours
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_close_hours
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_graph_main
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_pivot_main
msgid "Working Hours to Close"
msgstr "Heures de travail pour clôturer"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_exceeded_hours
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_deadline_hours
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_deadline_hours
msgid "Working Hours until SLA Deadline"
msgstr "Heures de travail jusqu'à la date limite du SLA"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_sla_status__exceeded_hours
msgid ""
"Working hours exceeded for reached SLAs compared with deadline. Positive "
"number means the SLA was reached after the deadline."
msgstr ""
"Heures de travail dépassées pour atteindre les SLA comparé à la date "
"d'échéance. Un nombre positif signifie que le SLA a été atteint après la "
"date d'échéance."

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__resource_calendar_id
msgid "Working hours used to determine the deadline of SLA Policies."
msgstr ""
"Heures de travail utilisées pour déterminer l'échéance des politiques SLA."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_unarchive_wizard
msgid ""
"Would you like to unarchive all of the tickets contained in these stages as "
"well?"
msgstr ""
"Souhaitez-vous également désarchiver tous les tickets contenus dans ces "
"étapes ?"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_twitter
msgid "X"
msgstr "X"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard
msgid ""
"You cannot delete stages containing tickets. You can either archive them or "
"first delete all of their tickets."
msgstr ""
"Vous ne pouvez pas supprimer des étapes contenant des tickets. Vous pouvez "
"soit les archiver, soit d'abord supprimer tous leurs tickets."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard
msgid ""
"You cannot delete stages containing tickets. You should first delete all of "
"their tickets."
msgstr ""
"Vous ne pouvez pas supprimer des étapes contenant des tickets. Vous devez "
"d'abord supprimer tous leurs tickets."

#. module: helpdesk
#: model:ir.model.constraint,message:helpdesk.constraint_res_users_target_closed_not_zero
#: model:ir.model.constraint,message:helpdesk.constraint_res_users_target_rating_not_zero
#: model:ir.model.constraint,message:helpdesk.constraint_res_users_target_success_not_zero
msgid "You cannot have negative targets"
msgstr "Vous ne pouvez pas avoir d'objectifs négatifs."

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/res_partner.py:0
msgid ""
"You cannot update the company of this partner because it would lead to "
"inconsistency with some of its tickets."
msgstr ""
"Vous ne pouvez pas modifier la société de ce partenaire, car cela "
"entraînerait une incohérence avec certains de ses tickets."

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_sla
msgid "You completed all your tickets on time."
msgstr "Vous avez fini tous vos tickets dans les temps."

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_ticket.py:0
msgid "You have been invited to follow %s"
msgstr "Vous avez été invité à suivre %s"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.ticket_invitation_follower
msgid "You have been invited to follow Ticket Document :"
msgstr "Vous avez été invité à suivre le document ticket :"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "alias"
msgstr "alias"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
msgid "close_date"
msgstr "close_date"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
msgid "e.g. Close urgent tickets within 36 hours"
msgstr "par ex. Clôturer les tickets urgents dans les 36 heures"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "e.g. Customer Care"
msgstr "par ex. Service clientèle"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "e.g. My Company"
msgstr "par ex. My Company"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.quick_create_ticket_form
msgid "e.g. Product arrived damaged"
msgstr "par ex. Produit arrivé endommagé"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "e.g. mycompany.com"
msgstr "par ex. mycompany.com"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_website_helpdesk_slides
msgid "eLearning"
msgstr "eLearning"

#. module: helpdesk
#: model_terms:digest.tip,tip_description:helpdesk.digest_tip_helpdesk_0
msgid "generate tickets in your pipeline."
msgstr "générez des tickets dans votre pipeline."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.ticket_creation
msgid "has been created from ticket:"
msgstr "a été créé(e) à partir du ticket :"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "team search"
msgstr "recherche d'équipe"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_team.py:0
msgid "team_id"
msgstr "team_id"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_ticket.py:0
msgid "tickets"
msgstr "tickets"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
msgid "user_id"
msgstr "user_id"

#. module: helpdesk
#: model:mail.template,subject:helpdesk.rating_ticket_request_email_template
msgid ""
"{{ object.company_id.name or object.user_id.company_id.name or "
"'Helpdesk' }}: Service Rating Request"
msgstr ""
"{{ object.company_id.name or object.user_id.company_id.name or 'Helpdesk' }}"
"\\: Demande d'évaluation du service"

#. module: helpdesk
#: model:mail.template,subject:helpdesk.new_ticket_request_email_template
msgid "{{ object.name }}"
msgstr "{{ object.name }}"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_ticket.py:0
msgid "👤 Unassigned"
msgstr "👤 Non assigné"

#~ msgid ""
#~ "<div>\n"
#~ "        Dear <t t-out=\"object.sudo().partner_id.name or 'Madam/"
#~ "Sir'\">Madam/Sir</t>,<br/><br/>\n"
#~ "        We would like to inform you that we have closed your ticket "
#~ "(reference <t t-out=\"object.id or ''\">15</t>). \n"
#~ "        We trust that the services provided have met your expectations "
#~ "and that you have found a satisfactory resolution to your issue.<br/><br/"
#~ ">\n"
#~ "        However, if you have any further questions or comments, please do "
#~ "not hesitate to reply to this email to re-open your ticket. \n"
#~ "        Our team is always here to help you and we will be happy to "
#~ "assist you with any further concerns you may have.<br/><br/>\n"
#~ "        Thank you for choosing our services and for your cooperation "
#~ "throughout this process. We truly value your business and appreciate the "
#~ "opportunity to serve you.<br/><br/>\n"
#~ "        Kind regards,<br/><br/>\n"
#~ "        <t t-out=\"object.team_id.name or 'Helpdesk'\">Helpdesk</t> "
#~ "Team.\n"
#~ "    </div>\n"
#~ "        "
#~ msgstr ""
#~ "<div>\n"
#~ "        <t t-out=\"object.sudo().partner_id.name or 'Madam/Sir'\">Madame, "
#~ "Monsieur</t>,<br/><br/>\n"
#~ "        Nous vous informons que nous avons clôturé votre ticket "
#~ "(référence <t t-out=\"object.id or ''\">15</t>). \n"
#~ "        Nous espérons que les services fournis ont répondu à vos attentes "
#~ "et qu'une solution satisfaisante a été trouvée à votre problème.<br/><br/"
#~ ">\n"
#~ "        Toutefois, si vous avez d'autres questions ou commentaires, "
#~ "n'hésitez pas à répondre à cet e-mail pour rouvrir votre ticket. \n"
#~ "        Notre équipe reste à votre disposition et sera heureuse de "
#~ "répondre à toutes vos questions.<br/><br/>\n"
#~ "        Merci d'avoir choisi nos services et de votre coopération tout au "
#~ "long de ce processus. Votre fidélité nous est précieuse et nous "
#~ "apprécions l'opportunité de vous servir.<br/><br/>\n"
#~ "        Cordialement,<br/><br/>\n"
#~ "        L'équipe <t t-out=\"object.team_id.name or "
#~ "'Assistance'\">Assistance</t>.\n"
#~ "    </div>\n"
#~ "        "

#~ msgid "Ticket Closed - Reference {{ object.id if object.id else 15 }}"
#~ msgstr "Ticket clôturé - Référence {{ object.id if object.id else 15 }}"

#~ msgid ""
#~ "<div>\n"
#~ "    Dear <t t-out=\"object.sudo().partner_id.name or "
#~ "object.sudo().partner_name or 'Madam/Sir'\">Madam/Sir</t>,<br/><br/>\n"
#~ "    Your request\n"
#~ "    <t t-if=\"hasattr(object.team_id, 'website_id') and "
#~ "object.get_portal_url()\">\n"
#~ "        <a t-attf-href=\"{{ object.team_id.website_id.domain }}/my/ticket/"
#~ "{{ object.id }}/{{ object.access_token }}\" t-out=\"object.name or "
#~ "''\">Table legs are unbalanced</a>\n"
#~ "    </t>\n"
#~ "    has been received and is being reviewed by our <t t-"
#~ "out=\"object.team_id.name or ''\">VIP Support</t> team.<br/><br/>\n"
#~ "    The reference for your ticket is <strong><t t-out=\"object.ticket_ref "
#~ "or ''\">15</t></strong>.<br/><br/>\n"
#~ "\n"
#~ "    To provide any additional information, simply reply to this email.<br/"
#~ "><br/>\n"
#~ "    <t t-if=\"object.team_id.show_knowledge_base\">\n"
#~ "        Don't hesitate to visit our <a t-attf-"
#~ "href=\"{{ object.team_id.get_knowledge_base_url() }}\">Help Center</a>. "
#~ "You might find the answer to your question.\n"
#~ "        <br/><br/>\n"
#~ "    </t>\n"
#~ "    <t t-if=\"object.team_id.allow_portal_ticket_closing\">\n"
#~ "        Feel free to close your ticket if our help is no longer needed. "
#~ "Thank you for your collaboration.<br/><br/>\n"
#~ "    </t>\n"
#~ "\n"
#~ "    <div style=\"text-align: center; padding: 16px 0px 16px 0px;\">\n"
#~ "        <t t-if=\"hasattr(object.team_id, 'website_id') and "
#~ "object.team_id.use_website_helpdesk_form\">\n"
#~ "            <a t-attf-style=\"background-color: "
#~ "{{object.company_id.email_secondary_color or '#875A7B'}}; padding: 8px "
#~ "16px 8px 16px; text-decoration: none; color: "
#~ "{{object.company_id.email_primary_color or '#FFFFFF'}}; border-radius: "
#~ "5px; font-size: 13px;\" t-att-href=\"'%s%s' % "
#~ "(object.team_id.website_id.domain or '', object.get_portal_url())\" "
#~ "target=\"_blank\">View Ticket</a>\n"
#~ "        </t>\n"
#~ "        <t t-else=\"\">\n"
#~ "            <a t-attf-style=\"background-color: "
#~ "{{object.company_id.email_secondary_color or '#875A7B'}}; padding: 8px "
#~ "16px 8px 16px; text-decoration: none; color: "
#~ "{{object.company_id.email_primary_color or '#FFFFFF'}}; border-radius: "
#~ "5px; font-size:13px;\" t-att-href=\"object.get_portal_url()\" "
#~ "target=\"_blank\">View Ticket</a>\n"
#~ "        </t>\n"
#~ "        <t t-if=\"hasattr(object.team_id, 'website_id') and "
#~ "object.team_id.allow_portal_ticket_closing\">\n"
#~ "            <a t-attf-style=\"background-color: "
#~ "{{object.company_id.email_secondary_color or '#875A7B'}}; padding: 8px "
#~ "16px 8px 16px; text-decoration: none; color: "
#~ "{{object.company_id.email_primary_color or '#FFFFFF'}}; border-radius: "
#~ "5px; font-size:13px;\" t-att-href=\"'%s/my/ticket/close/%s/%s' % "
#~ "(object.team_id.website_id.domain or '', object.id, object.access_token)"
#~ "\" target=\"_blank\">Close Ticket</a>\n"
#~ "        </t>\n"
#~ "        <t t-elif=\"object.team_id.allow_portal_ticket_closing\">\n"
#~ "            <a t-attf-style=\"background-color: "
#~ "{{object.company_id.email_secondary_color or '#875A7B'}}; padding: 8px "
#~ "16px 8px 16px; text-decoration: none; color: "
#~ "{{object.company_id.email_primary_color or '#FFFFFF'}}; border-radius: "
#~ "5px; font-size:13px;\" t-att-href=\"'/my/ticket/close/%s/%s' % "
#~ "(object.id, object.access_token)\" target=\"_blank\">Close Ticket</a>\n"
#~ "        </t>\n"
#~ "        <t t-if=\"object.team_id.use_website_helpdesk_forum or "
#~ "object.team_id.use_website_helpdesk_knowledge or "
#~ "object.team_id.use_website_helpdesk_slides\">\n"
#~ "            <a t-attf-style=\"background-color: "
#~ "{{object.company_id.email_secondary_color or '#875A7B'}}; padding: 8px "
#~ "16px 8px 16px; text-decoration: none; color: "
#~ "{{object.company_id.email_primary_color or '#FFFFFF'}}; border-radius: "
#~ "5px; font-size:13px;\" t-att-href=\"object.team_id.feature_form_url\" "
#~ "target=\"_blank\">Visit Help Center</a>\n"
#~ "        </t><br/><br/>\n"
#~ "    </div>\n"
#~ "\n"
#~ "    Best regards,<br/><br/>\n"
#~ "    <t t-out=\"object.team_id.name or 'Helpdesk'\">Helpdesk</t> Team\n"
#~ "</div>\n"
#~ "        "
#~ msgstr ""
#~ "<div>\n"
#~ "    <t t-out=\"object.sudo().partner_id.name or "
#~ "object.sudo().partner_name or 'Madam/Sir'\">Madame, Monsieur,</t>,<br/"
#~ "><br/>\n"
#~ "    Nous avons bien reçu votre demande\n"
#~ "    <t t-if=\"hasattr(object.team_id, 'website_id') and "
#~ "object.get_portal_url()\">\n"
#~ "        <a t-attf-href=\"{{ object.team_id.website_id.domain }}/my/ticket/"
#~ "{{ object.id }}/{{ object.access_token }}\" t-out=\"object.name or "
#~ "''\">Les pieds de table sont déséquilibrés</a>\n"
#~ "    </t>\n"
#~ "    , actuellement en cours d’examen par notre équipe<t t-"
#~ "out=\"object.team_id.name or ''\">Assistance VIP</t>.<br/><br/>\n"
#~ "    La référence de votre ticket est <strong><t t-out=\"object.ticket_ref "
#~ "or ''\">15</t></strong>.<br/><br/>\n"
#~ "\n"
#~ "    Si vous souhaitez fournir des informations supplémentaires, il vous "
#~ "suffit de répondre à cet e-mail.<br/><br/>\n"
#~ "    <t t-if=\"object.team_id.show_knowledge_base\">\n"
#~ "        N'hésitez pas à consulter notre <a t-attf-"
#~ "href=\"{{ object.team_id.get_knowledge_base_url() }}\">Centre "
#~ "d'assistance</a>. Vous y trouverez peut-être la réponse à votre "
#~ "question.\n"
#~ "        <br/><br/>\n"
#~ "    </t>\n"
#~ "    <t t-if=\"object.team_id.allow_portal_ticket_closing\">\n"
#~ "        Si notre assistance n'est plus nécessaire, vous pouvez fermer "
#~ "votre ticket. Nous vous remercions de votre collaboration.<br/><br/>\n"
#~ "    </t>\n"
#~ "\n"
#~ "    <div style=\"text-align: center; padding: 16px 0px 16px 0px;\">\n"
#~ "        <t t-if=\"hasattr(object.team_id, 'website_id') and "
#~ "object.team_id.use_website_helpdesk_form\">\n"
#~ "            <a t-attf-style=\"background-color: "
#~ "{{object.company_id.email_secondary_color or '#875A7B'}}; padding: 8px "
#~ "16px 8px 16px; text-decoration: none; color: "
#~ "{{object.company_id.email_primary_color or '#FFFFFF'}}; border-radius: "
#~ "5px; font-size: 13px;\" t-att-href=\"'%s%s' % "
#~ "(object.team_id.website_id.domain or '', object.get_portal_url())\" "
#~ "target=\"_blank\">Voir le ticket</a>\n"
#~ "        </t>\n"
#~ "        <t t-else=\"\">\n"
#~ "            <a t-attf-style=\"background-color: "
#~ "{{object.company_id.email_secondary_color or '#875A7B'}}; padding: 8px "
#~ "16px 8px 16px; text-decoration: none; color: "
#~ "{{object.company_id.email_primary_color or '#FFFFFF'}}; border-radius: "
#~ "5px; font-size:13px;\" t-att-href=\"object.get_portal_url()\" "
#~ "target=\"_blank\">Voir le ticket</a>\n"
#~ "        </t>\n"
#~ "        <t t-if=\"hasattr(object.team_id, 'website_id') and "
#~ "object.team_id.allow_portal_ticket_closing\">\n"
#~ "            <a t-attf-style=\"background-color: "
#~ "{{object.company_id.email_secondary_color or '#875A7B'}}; padding: 8px "
#~ "16px 8px 16px; text-decoration: none; color: "
#~ "{{object.company_id.email_primary_color or '#FFFFFF'}}; border-radius: "
#~ "5px; font-size:13px;\" t-att-href=\"'%s/my/ticket/close/%s/%s' % "
#~ "(object.team_id.website_id.domain or '', object.id, object.access_token)"
#~ "\" target=\"_blank\">Fermer le ticket</a>\n"
#~ "        </t>\n"
#~ "        <t t-elif=\"object.team_id.allow_portal_ticket_closing\">\n"
#~ "            <a t-attf-style=\"background-color: "
#~ "{{object.company_id.email_secondary_color or '#875A7B'}}; padding: 8px "
#~ "16px 8px 16px; text-decoration: none; color: "
#~ "{{object.company_id.email_primary_color or '#FFFFFF'}}; border-radius: "
#~ "5px; font-size:13px;\" t-att-href=\"'/my/ticket/close/%s/%s' % "
#~ "(object.id, object.access_token)\" target=\"_blank\">Fermer le ticket</"
#~ "a>\n"
#~ "        </t>\n"
#~ "        <t t-if=\"object.team_id.use_website_helpdesk_forum or "
#~ "object.team_id.use_website_helpdesk_knowledge or "
#~ "object.team_id.use_website_helpdesk_slides\">\n"
#~ "            <a t-attf-style=\"background-color: "
#~ "{{object.company_id.email_secondary_color or '#875A7B'}}; padding: 8px "
#~ "16px 8px 16px; text-decoration: none; color: "
#~ "{{object.company_id.email_primary_color or '#FFFFFF'}}; border-radius: "
#~ "5px; font-size:13px;\" t-att-href=\"object.team_id.feature_form_url\" "
#~ "target=\"_blank\">Visiter le centre d'assistance</a>\n"
#~ "        </t><br/><br/>\n"
#~ "    </div>\n"
#~ "\n"
#~ "    Cordialement,<br/><br/>\n"
#~ "    L'équipe <t t-out=\"object.team_id.name or 'Assistance'\">Assistance</"
#~ "t>\n"
#~ "</div>\n"
#~ "        "

#~ msgid ""
#~ "<b>Log notes</b> for internal communications (you will only notify the "
#~ "persons you specifically tag). \n"
#~ "    Use <b>@ mentions</b> to ping a colleague \n"
#~ "    or <b># mentions</b> to contact a group of people."
#~ msgstr ""
#~ "<b>Enregistrez des notes</b> pour les communications internes (vous "
#~ "notifierez uniquement les personnes que vous taggez spécifiquement). \n"
#~ "    Utilisez des <b>@ mentions</b> pour envoyer un message à un "
#~ "collègue \n"
#~ "    ou des <b># mentions</b> pour contacter un groupe de personnes."

#~ msgid ""
#~ "<center><strong><b>Good job!</b> You walked through all steps of this "
#~ "tour.</strong></center>"
#~ msgstr ""
#~ "<center><strong><b>Bon joué !</b> Vous avez parcouru toutes les étapes de "
#~ "cette visite.</strong></center>"

#~ msgid ""
#~ "<div>\n"
#~ "    Dear <t t-out=\"object.sudo().partner_id.name or 'Madam/Sir'\">Madam/"
#~ "Sir</t>,<br><br>\n"
#~ "    This automatic message informs you that we have closed your ticket "
#~ "(reference <t t-out=\"object.id or ''\">15</t>).\n"
#~ "    We hope that the services provided have met your expectations.\n"
#~ "    If you have any more questions or comments, don't hesitate to reply "
#~ "to this e-mail to re-open your ticket.<br><br>\n"
#~ "    Thank you for your cooperation.<br>\n"
#~ "    Kind regards,<br><br>\n"
#~ "    <t t-out=\"object.team_id.name or 'Helpdesk'\">Helpdesk</t> Team.\n"
#~ "</div>\n"
#~ "        "
#~ msgstr ""
#~ "<div>\n"
#~ "    <t t-out=\"object.sudo().partner_id.name or 'Madam/Sir'\">Madame, "
#~ "Monsieur</t>,<br><br>\n"
#~ "    Ce message automatique vous informe que votre ticket a été clôturé "
#~ "(référence <t t-out=\"object.id or ''\">15</t>).\n"
#~ "    Nous espérons que les services fournis ont été à la hauteur de vos "
#~ "attentes.\n"
#~ "    Si vous avez d’autres questions ou remarques, n’hésitez pas à "
#~ "répondre à cet e-mail pour rouvrir votre ticket.<br><br>\n"
#~ "    Merci de votre coopération.<br>\n"
#~ "    Cordialement,<br><br>\n"
#~ "    <t t-out=\"object.team_id.name or 'Helpdesk'\">L’équipe d'assistance</"
#~ "t>.\n"
#~ "</div>\n"
#~ "        "

#~ msgid ""
#~ "<div>\n"
#~ "    Dear <t t-out=\"object.sudo().partner_id.name or "
#~ "object.sudo().partner_name or 'Madam/Sir'\">Madam/Sir</t>,<br><br>\n"
#~ "    Your request\n"
#~ "    <t t-if=\"object.get_portal_url()\">\n"
#~ "        <a t-attf-href=\"/my/ticket/{{ object.id }}/"
#~ "{{ object.access_token }}\" t-out=\"object.name or ''\">Table legs are "
#~ "unbalanced</a>\n"
#~ "    </t>\n"
#~ "    has been received and is being reviewed by our <t t-"
#~ "out=\"object.team_id.name or ''\">VIP Support</t> team.<br><br>\n"
#~ "    The reference for your ticket is <strong><t t-out=\"object.id or "
#~ "''\">15</t></strong>.<br><br>\n"
#~ "\n"
#~ "    To provide any additional information, simply reply to this email."
#~ "<br><br>\n"
#~ "    <t t-if=\"object.team_id.show_knowledge_base\">\n"
#~ "        Don't hesitate to visit our <a t-attf-"
#~ "href=\"{{ object.team_id.get_knowledge_base_url() }}\">Help Center</a>. "
#~ "You might find the answer to your question.\n"
#~ "        <br><br>\n"
#~ "    </t>\n"
#~ "    <t t-if=\"object.team_id.allow_portal_ticket_closing\">\n"
#~ "        Feel free to close your ticket if our help is no longer needed. "
#~ "Thank you for your collaboration.<br><br>\n"
#~ "    </t>\n"
#~ "\n"
#~ "    <div style=\"text-align: center; padding: 16px 0px 16px 0px;\">\n"
#~ "        <a style=\"background-color: #875A7B; padding: 8px 16px 8px 16px; "
#~ "text-decoration: none; color: #fff; border-radius: 5px; font-size:13px;\" "
#~ "t-att-href=\"object.get_portal_url()\" target=\"_blank\">View Ticket</a>\n"
#~ "        <t t-if=\"object.team_id.allow_portal_ticket_closing\">\n"
#~ "            <a style=\"background-color: #875A7B; padding: 8px 16px 8px "
#~ "16px; text-decoration: none; color: #fff; border-radius: 5px; font-"
#~ "size:13px;\" t-att-href=\"'/my/ticket/close/%s/%s' % (object.id, "
#~ "object.access_token)\" target=\"_blank\">Close Ticket</a>\n"
#~ "        </t>\n"
#~ "        <t t-if=\"object.team_id.use_website_helpdesk_forum or "
#~ "object.team_id.use_website_helpdesk_knowledge or "
#~ "object.team_id.use_website_helpdesk_slides\">\n"
#~ "            <a style=\"background-color: #875A7B; padding: 8px 16px 8px "
#~ "16px; text-decoration: none; color: #fff; border-radius: 5px; font-"
#~ "size:13px;\" t-att-href=\"object.team_id.feature_form_url\" "
#~ "target=\"_blank\">Visit Help Center</a>\n"
#~ "        </t><br><br>\n"
#~ "    </div>\n"
#~ "\n"
#~ "    Best regards,<br><br>\n"
#~ "    <t t-out=\"object.team_id.name or 'Helpdesk'\">Helpdesk</t> Team\n"
#~ "</div>\n"
#~ "        "
#~ msgstr ""
#~ "<div>\n"
#~ "    <t t-out=\"object.sudo().partner_id.name or "
#~ "object.sudo().partner_name or 'Madam/Sir'\">Madame, Monsieur</t>,"
#~ "<br><br>\n"
#~ "    Votre demande\n"
#~ "    <t t-if=\"object.get_portal_url()\">\n"
#~ "        <a t-attf-href=\"/my/ticket/{{ object.id }}/"
#~ "{{ object.access_token }}\" t-out=\"object.name or ''\">Les pieds de "
#~ "table ne sont pas stables</a>\n"
#~ "    </t>\n"
#~ "    a bien été reçue et est en cours de traitement par notre équipe <t t-"
#~ "out=\"object.team_id.name or ''\">assistance VIP</t>.<br><br>\n"
#~ "    La référence de votre ticket est <strong><t t-out=\"object.id or "
#~ "''\">15</t></strong>.<br><br>\n"
#~ "\n"
#~ "    Pour ajouter des informations supplémentaires, il vous suffit de "
#~ "répondre à cet e-mail.<br><br>\n"
#~ "    <t t-if=\"object.team_id.show_knowledge_base\">\n"
#~ "        N’hésitez pas à consulter notre <a t-attf-"
#~ "href=\"{{ object.team_id.get_knowledge_base_url() }}\">Centre "
#~ "d’assistance</a>. Vous pourriez y trouver la réponse à votre question.\n"
#~ "        <br><br>\n"
#~ "    </t>\n"
#~ "    <t t-if=\"object.team_id.allow_portal_ticket_closing\">\n"
#~ "        Vous pouvez clôturer votre ticket si notre aide n’est plus "
#~ "nécessaire. Merci de votre collaboration.<br><br>\n"
#~ "    </t>\n"
#~ "\n"
#~ "    <div style=\"text-align: center; padding: 16px 0px 16px 0px;\">\n"
#~ "        <a style=\"background-color: #875A7B; padding: 8px 16px 8px 16px; "
#~ "text-decoration: none; color: #fff; border-radius: 5px; font-size:13px;\" "
#~ "t-att-href=\"object.get_portal_url()\" target=\"_blank\">Voir le ticket</"
#~ "a>\n"
#~ "        <t t-if=\"object.team_id.allow_portal_ticket_closing\">\n"
#~ "            <a style=\"background-color: #875A7B; padding: 8px 16px 8px "
#~ "16px; text-decoration: none; color: #fff; border-radius: 5px; font-"
#~ "size:13px;\" t-att-href=\"'/my/ticket/close/%s/%s' % (object.id, "
#~ "object.access_token)\" target=\"_blank\">Clôturer le ticket</a>\n"
#~ "        </t>\n"
#~ "        <t t-if=\"object.team_id.use_website_helpdesk_forum or "
#~ "object.team_id.use_website_helpdesk_knowledge or "
#~ "object.team_id.use_website_helpdesk_slides\">\n"
#~ "            <a style=\"background-color: #875A7B; padding: 8px 16px 8px "
#~ "16px; text-decoration: none; color: #fff; border-radius: 5px; font-"
#~ "size:13px;\" t-att-href=\"object.team_id.feature_form_url\" "
#~ "target=\"_blank\">Consulter le centre d’assistance</a>\n"
#~ "        </t><br><br>\n"
#~ "    </div>\n"
#~ "\n"
#~ "    Cordialement,<br><br>\n"
#~ "    <t t-out=\"object.team_id.name or 'Helpdesk'\">L’équipe</t> "
#~ "Assistance\n"
#~ "</div>\n"
#~ "        "

#~ msgid ""
#~ "<i class=\"fa fa-fw o_button_icon fa-smile-o text-success\" "
#~ "attrs=\"{'invisible': [('rating_avg', '&lt;', 3.66)]}\" "
#~ "title=\"Satisfied\"/>\n"
#~ "                            <i class=\"fa fa-fw o_button_icon fa-meh-o "
#~ "text-warning\" attrs=\"{'invisible': ['|', ('rating_avg', '&lt;', 2.33), "
#~ "('rating_avg', '&gt;=', 3.66)]}\" title=\"Okay\"/>\n"
#~ "                            <i class=\"fa fa-fw o_button_icon fa-frown-o "
#~ "text-danger\" attrs=\"{'invisible': [('rating_avg', '&gt;=', 2.33)]}\" "
#~ "title=\"Dissatisfied\"/>"
#~ msgstr ""
#~ "<i class=\"fa fa-fw o_button_icon fa-smile-o text-success\" "
#~ "attrs=\"{'invisible': [('rating_avg', '<', 3.66)]}\" title=\"Content\"/>\n"
#~ "                            <i class=\"fa fa-fw o_button_icon fa-meh-o "
#~ "text-warning\" attrs=\"{'invisible': ['|', ('rating_avg', '&lt;', 2.33), "
#~ "('rating_avg', '&gt;=', 3.66)]}\" title=\"Okay\"/>\n"
#~ "                            <i class=\"fa fa-fw o_button_icon fa-frown-o "
#~ "text-danger\" attrs=\"{'invisible': [('rating_avg', '>=', 2.33)]}\" "
#~ "title=\"Mécontent\"/>"

#~ msgid "<small class=\"text-end\">Stage:</small>"
#~ msgstr "<small class=\"text-end\">Étape :</small>"

#~ msgid ""
#~ "<span class=\"fa fa-exclamation-triangle text-warning oe_edit_only\" "
#~ "title=\"By saving this change, the customer phone number will also be "
#~ "updated.\" attrs=\"{'invisible': [('is_partner_phone_update', '=', "
#~ "False)]}\"/>"
#~ msgstr ""
#~ "<span class=\"fa fa-exclamation-triangle text-warning oe_edit_only\" "
#~ "title=\"En enregistrant cette modification, le numéro de téléphone du "
#~ "client sera également mis à jour.\" attrs=\"{'invisible': "
#~ "[('is_partner_phone_update', '=', False)]}\"/>"

#~ msgid "<span class=\"text-muted\">Failed</span>"
#~ msgstr "<span class=\"text-muted\">Echoués</span>"

#~ msgid "<span class=\"text-muted\">Open</span>"
#~ msgstr "<span class=\"text-muted\">Ouverts</span>"

#~ msgid "<span class=\"text-muted\">Unassigned</span>"
#~ msgstr "<span class=\"text-muted\">Non attribué</span>"

#~ msgid "<span class=\"text-muted\">Urgent</span>"
#~ msgstr "<span class=\"text-muted\">Urgents</span>"

#~ msgid "<strong class=\"col-lg-2\">Managed by</strong>"
#~ msgstr "<strong class=\"col-lg-2\">Géré par</strong>"

#~ msgid "<strong class=\"col-lg-2\">Reported on</strong>"
#~ msgstr "<strong class=\"col-lg-2\">Reporté le</strong>"

#~ msgid "<strong>Assigned to</strong>"
#~ msgstr "<strong>Assigné à</strong>"

#~ msgid "<strong>Customer</strong>"
#~ msgstr "<strong>Client</strong>"

#~ msgid "<strong>Message and communication history</strong>"
#~ msgstr "<strong>Historique des messages et communications</strong>"

#~ msgid "A type with the same name already exists."
#~ msgstr "Un type portant le même nom existe déjà."

#~ msgid "Access Instruction Message"
#~ msgstr "Message des instructions d'accès"

#~ msgid ""
#~ "Add a description to help your coworkers understand the meaning and "
#~ "purpose of the stage."
#~ msgstr ""
#~ "Ajoutez une description pour aider vos coéquipiers à comprendre la "
#~ "signification et le but de cette étape."

#~ msgid "Add a description..."
#~ msgstr "Ajouter une description…"

#~ msgid "Alias Email From"
#~ msgstr "Alias Email de"

#~ msgid "Alias domain"
#~ msgstr "Domaine d'alias"

#~ msgid "Alias email"
#~ msgstr "Alias de messagerie"

#~ msgid "Assign the ticket to a <b>member of your team</b>."
#~ msgstr "Attribuez le ticket à un <b>membre de votre équipe</b>."

#~ msgid ""
#~ "At each stage, employees can block tickets or mark them as ready for the "
#~ "next step.\n"
#~ "                                You can customize the meaning of each "
#~ "state."
#~ msgstr ""
#~ "À chaque étape, les employés peuvent bloquer les tickets ou les marquer "
#~ "comme prêts pour l'étape suivante.\n"
#~ "Vous pouvez personnaliser la signification de chaque statut."

#~ msgid "Average"
#~ msgstr "Moyen"

#~ msgid "Average Rating: Dissatisfied"
#~ msgstr "Évaluation moyenne : Insatisfait"

#~ msgid "Average Rating: Okay"
#~ msgstr "Évaluation moyenne : Bien"

#~ msgid "Average Rating: Satisfied"
#~ msgstr "Évaluation moyenne : Satisfait"

#~ msgid "Avg 7 Days Customer Satisfaction"
#~ msgstr "Satisfaction client moyenne des 7 derniers jours"

#~ msgid "Bad"
#~ msgstr "Mauvais"

#~ msgid "Canceled"
#~ msgstr "Annulé"

#~ msgid "Centralize, manage, share and grow your knowledge library"
#~ msgstr ""
#~ "Centralisez, gérez, partagez et développez votre bibliothèque de "
#~ "connaissances"

#~ msgid "Closed in Last 30 days"
#~ msgstr "Clôturé dans les 30 derniers jours"

#~ msgid "Closed in Last 7 days"
#~ msgstr "Clôturé dans les 7 derniers jours"

#~ msgid "Created On"
#~ msgstr "Créé le"

#~ msgid "Current stage of this ticket"
#~ msgstr "Étape actuelle de ce ticket"

#~ msgid "Dashboard"
#~ msgstr "Tableau de bord"

#~ msgid "Dissatisfied"
#~ msgstr "Insatisfait"

#~ msgid "Documentation"
#~ msgstr "Documentation"

#~ msgid "Domain User"
#~ msgstr "Utilisateur du domaine"

#~ msgid "Edit"
#~ msgstr "Éditer"

#~ msgid "Enable eLearning"
#~ msgstr "Activer l'eLearning"

#~ msgid "Folded in Kanban"
#~ msgstr "Repliée dans la vue Kanban"

#~ msgid "Followed Teams"
#~ msgstr "Equipes suivies "

#~ msgid "Grant discounts or free products"
#~ msgstr "Accordez des remises ou des produits gratuits"

#~ msgid "Group By"
#~ msgstr "Regrouper par"

#~ msgid "Handle Ticket"
#~ msgstr "Gérer le ticket"

#~ msgid "Has External Mail Server"
#~ msgstr "A un serveur de messagerie externe"

#~ msgid "Helpdesk Ticket Type"
#~ msgstr "Type de ticket d'assistance"

#~ msgid "Helpdesk: Request Acknowledgment"
#~ msgstr "Assistance : Demande d'accusé de réception"

#~ msgid "Hours to Assign"
#~ msgstr "Heures pour assigner"

#~ msgid "Hours to Close"
#~ msgstr "Heures pour clôturer"

#~ msgid "Hours to SLA Deadline"
#~ msgstr "Heures jusqu'à la date limite du SLA"

#~ msgid ""
#~ "If enabled, portal users will have access to your customer satisfaction "
#~ "statistics from the last 30 days in their portal.\n"
#~ "They will only have access to the ratings themselves, and not to the "
#~ "written feedback if any was left. You can also manually hide ratings of "
#~ "your choosing."
#~ msgstr ""
#~ "Si cette option est activée, les utilisateurs du portail auront accès à "
#~ "vos statistiques de satisfaction client des 30 derniers jours sur leur "
#~ "portail.\n"
#~ "Ils n'auront accès qu'aux notes elles-mêmes, et non aux commentaires "
#~ "écrits s'il en reste. Vous pouvez également masquer manuellement les "
#~ "évaluations de votre choix."

#~ msgid "In"
#~ msgstr "En"

#~ msgid "In #{kanban_getcolorname(record.color.raw_value)}"
#~ msgstr "Dans #{kanban_getcolorname(record.color.raw_value)}"

#~ msgid "Issue"
#~ msgstr "Incident"

#~ msgid ""
#~ "It is necessary to enable customer ratings in the settings of your "
#~ "helpdesk team so that they can be displayed on the portal."
#~ msgstr ""
#~ "Il est indispensable d'activer les évaluations des clients dans les "
#~ "paramètres de votre équipe d'assistance pour qu'elles puissent être "
#~ "affichées sur le portail."

#~ msgid "Kpi Helpdesk Tickets Closed Value"
#~ msgstr "KPI de la valeur de clôture des tickets d'assistance"

#~ msgid "Let your customers answer each other's questions on a forum"
#~ msgstr ""
#~ "Laissez vos clients répondre aux questions les uns des autres sur un forum"

#~ msgid "My Teams"
#~ msgstr "Mes équipes"

#~ msgid "No Rating"
#~ msgstr "Pas d'évaluation"

#~ msgid "No types found. Let's create one!"
#~ msgstr "Aucun type trouvé. Créons-en un !"

#~ msgid "Number of SLA Failed"
#~ msgstr "Nombre de SLA en échec"

#~ msgid "Number of messages which requires an action"
#~ msgstr "Nombre de messages exigeant une action"

#~ msgid "Okay"
#~ msgstr "Bien"

#~ msgid "Oldest Unanswered Customer Message Date"
#~ msgstr "Date du plus ancien message d'un client resté sans réponse"

#~ msgid "Our Customer Satisfaction"
#~ msgstr "Notre satisfaction clientèle"

#~ msgid "Owner"
#~ msgstr "Propriétaire"

#~ msgid "Partner Email will Update"
#~ msgstr "L'email du partenaire sera mis à jour"

#~ msgid "Partner Phone will Update"
#~ msgstr "Le numéro de téléphone du partenaire sera mis à jour"

#~ msgid "Privacy Visibility Warning"
#~ msgstr "Avertissement de visibilité vie privée"

#~ msgid "Publish this team's ratings on your website"
#~ msgstr "Publier les évaluations de cette équipe sur votre site web"

#~ msgid "Question"
#~ msgstr "Question"

#~ msgid "Rated Tickets"
#~ msgstr "Tickets évalués"

#~ msgid "Rating (/5)"
#~ msgstr "Évaluation (/5)"

#~ msgid "Ratings on Website"
#~ msgstr "Évaluations sur le site web"

#~ msgid "Reference"
#~ msgstr "Référence"

#~ msgid "Refund Canceled"
#~ msgstr "Remboursement annulé"

#~ msgid "Refund Posted"
#~ msgstr "Remboursement comptabilisé"

#~ msgid "Repair Canceled"
#~ msgstr "Réparation annulée"

#~ msgid "Repair Done"
#~ msgstr "Réparation terminée"

#~ msgid "Return Canceled"
#~ msgstr "Retour annulé"

#~ msgid "Return Done"
#~ msgstr "Retour effectué"

#~ msgid "SLA Reached Date"
#~ msgstr "Date SLA atteint"

#~ msgid "Sad face"
#~ msgstr "Visage triste"

#~ msgid "Satisfied"
#~ msgstr "Satisfait"

#~ msgid "Search <span class=\"nolabel\"> (in Content)</span>"
#~ msgstr "Chercher <span class=\"nolabel\"> (dans le contenu)</span>"

#~ msgid "Search in Messages"
#~ msgstr "Chercher dans Messages"

#~ msgid "Search in Reference"
#~ msgstr "Chercher dans Référence"

#~ msgid "Sequence"
#~ msgstr "Séquence"

#~ msgid "Share"
#~ msgstr "Partager"

#~ msgid "Share presentations and videos, and organize them into courses"
#~ msgstr "Partagez des présentations et des vidéos et organisez-les en cours"

#~ msgid "Show Knowledge Base"
#~ msgstr "Afficher la base de connaissances"

#~ msgid "Show all records which has next action date is before today"
#~ msgstr ""
#~ "Montrez tous les enregistrements pour lesquels la date des prochaines "
#~ "actions est pour aujourd'hui ou avant. "

#~ msgid "Stage Description and States Meaning"
#~ msgstr "Description des étapes et signification des étapes"

#~ msgid "Stages Active"
#~ msgstr "Étapes actives"

#~ msgid "Target Customer Rating"
#~ msgstr "Évaluation des clients cible"

#~ msgid "Target Success Rate"
#~ msgstr "Taux de réussite cible"

#~ msgid "Target Tickets to Close"
#~ msgstr "Objectif du nombre de tickets à clôturer"

#~ msgid "Task in progress. Click to block or set as done."
#~ msgstr "Tâche en cours. Cliquez pour bloquer ou marquer comme terminé."

#~ msgid "Task is blocked. Click to unblock or set as done."
#~ msgstr "Tâche bloquée. Cliquez pour débloquer ou marquer comme terminé."

#~ msgid "Team Search"
#~ msgstr "Recherche d'équipe"

#~ msgid "Team Visibility"
#~ msgstr "Visibilité de l'équipe"

#~ msgid "Teams"
#~ msgstr "Équipes"

#~ msgid ""
#~ "The owner of records created upon receiving emails on this alias. If this "
#~ "field is not set the system will attempt to find the right owner based on "
#~ "the sender (From) address, or will use the Administrator account if no "
#~ "system user is found for that address."
#~ msgstr ""
#~ "Le propriétaire d'enregistrements créés lors de la réception d'emails sur "
#~ "cet alias. Si ce champ n'est pas renseigné, le système essaiera de "
#~ "trouver le propriétaire approprié à partir de l'adresse de l'expéditeur "
#~ "(De) ou utilisera le compte Administrateur si aucun utilisateur du "
#~ "système n'est trouvé pour cette adresse."

#~ msgid ""
#~ "The visibility of the team needs to be set as \"Invited portal users and "
#~ "all internal users\" in order to use the website form."
#~ msgstr ""
#~ "La visibilité de l'équipe doit être définie sur \"Utilisateurs du portail "
#~ "invités et tous les utilisateurs internes\" afin d'utiliser le formulaire "
#~ "du site web."

#~ msgid "There are no ratings yet."
#~ msgstr "Il n'y a pas encore d'évaluations."

#~ msgid "This step is done. Click to block or set in progress."
#~ msgstr ""
#~ "Cette étape est terminée. Cliquez pour bloquer ou marquer comme terminé."

#~ msgid "Ticket Create Date"
#~ msgstr "Date de création du ticket"

#~ msgid "Ticket Stage"
#~ msgstr "Étape du ticket"

#~ msgid "Ticket Stage Changed"
#~ msgstr "Étape du ticket modifiée"

#~ msgid "Ticket Type"
#~ msgstr "Type de ticket"

#~ msgid "Today Average Rating"
#~ msgstr "Évaluation moyenne aujourd'hui"

#~ msgid "Twitter"
#~ msgstr "Twitter"

#~ msgid "Type"
#~ msgstr "Type"

#~ msgid "Types"
#~ msgstr "Types"

#~ msgid "Types are perfect for categorizing your tickets."
#~ msgstr "Les types sont parfaits pour catégoriser vos tickets."

#~ msgid "Use Credit Notes"
#~ msgstr "Utiliser des avoirs"

#~ msgid "Use Customer Ratings"
#~ msgstr "Utiliser les évaluations des clients"

#~ msgid "Use Repairs"
#~ msgstr "Utiliser les réparations"

#~ msgid "Use Returns"
#~ msgstr "Utiliser les retours"

#~ msgid ""
#~ "Use the chatter to <b>send emails</b> and communicate efficiently with "
#~ "your customers. \n"
#~ "    Add new people to the followers' list to make them aware of the "
#~ "progress of this ticket."
#~ msgstr ""
#~ "Utilisez le chatter pour <b>envoyer des emails</b> et communiquer "
#~ "efficacement avec vos clients. \n"
#~ "    Ajoutez des nouvelles personnes à la liste des abonnés pour les tenir "
#~ "au courant de l'avancement de ce ticket."

#~ msgid "Working Hours to Reach SLA"
#~ msgstr "Heures de travail pour atteindre le SLA"

#~ msgid "e.g. Question"
#~ msgstr "par ex. Question"

#~ msgid "helpdesk view rating"
#~ msgstr "afficher les évaluations de l'assistance"

#~ msgid "{{ object.display_name }}"
#~ msgstr "{{ object.display_name }}"

#~ msgid "{{rating.res_name if t['is_helpdesk_user'] else ''}}"
#~ msgstr "{{rating.res_name if t['is_helpdesk_user'] else ''}}"