# -*- coding: utf-8 -*-
# Part of Odoo. See LICENSE file for full copyright and licensing details.

import json

from odoo.addons.mail_plugin.tests.common import TestMailPluginControllerCommon, mock_auth_method_outlook
from odoo.addons.mail.tests.common import MailCase


class TestHelpdeskClient(TestMailPluginControllerCommon, MailCase):
    @mock_auth_method_outlook('employee')
    def test_ticket_creation_notification(self):
        """Test the ticket creation using the mail plugin endpoint.

        Test that the ticket is created, with the
        - name set with the email subject
        - description set with the email body
        - user set with the current logged user

        Check also that the acknowledgement email has been sent.
        """
        self.user_test.group_ids |= self.env.ref('helpdesk.group_helpdesk_user')
        customer = self.env['res.partner'].create({'name': 'Customer', 'email': 'customer@example.com'})

        email_body = 'Test email body'
        email_subject = 'Test email subject'

        messages_info = [{
            'content': 'The reference for your ticket is',
            'message_type': 'auto_comment',
            'subtype': 'mail.mt_note',
            'email_values': {
                'email_from': self.env.company.email_formatted,
            },
            'notif': [{'partner': customer, 'type': 'email', 'status': 'sent'}],
        }, {
            'content': '',
            'message_type': 'notification',
            'email_values': {
                'email_from': self.env.company.email_formatted,
            },
            'subtype': 'helpdesk.mt_ticket_new',
            'notif': [],
        }]

        with self.assertPostNotifications(messages_info):
            ticket_id = self.make_jsonrpc_request('/mail_plugin/ticket/create', {
                'email_body': email_body,
                'email_subject': email_subject,
                'partner_id': customer.id,
            }).get('ticket_id')
            self.env['mail.mail'].process_email_queue()

        self.assertTrue(bool(ticket_id))

        ticket = self.env['helpdesk.ticket'].browse(ticket_id)

        self.assertTrue(bool(ticket))
        self.assertIn(email_body, ticket.description)
        self.assertEqual(ticket.name, email_subject)
        self.assertEqual(ticket.user_id, self.user_test)

    @mock_auth_method_outlook('admin')
    def test_ticket_filter_folded_for_contact_data(self):
        """Ensure open tickets are sent in priority to the outlook client."""
        partner = self.env['res.partner'].create([
            {'name': 'Partner 1'},
        ])
        folded_stage = self.env['helpdesk.stage'].create({
            'name': 'Closed',
            'fold': True,
        })
        closed_tickets = self.env['helpdesk.ticket'].create([
            {'name': 'Ticket Closed 1', 'partner_id': partner.id, 'stage_id': folded_stage.id},
            {'name': 'Ticket Closed 2', 'partner_id': partner.id, 'stage_id': folded_stage.id},
        ])
        open_tickets = self.env['helpdesk.ticket'].create([
            {'name': 'Ticket Open 1', 'partner_id': partner.id},
            {'name': 'Ticket Open 2', 'partner_id': partner.id},
            {'name': 'Ticket Open 3', 'partner_id': partner.id},
            {'name': 'Ticket Open 4', 'partner_id': partner.id},
        ])

        expected_ticket_ids = list(reversed(open_tickets.ids)) + [closed_tickets[-1].id]
        result = self.make_jsonrpc_request('/mail_plugin/partner/get', {'partner_id': partner.id})
        self.assertIn('tickets', result, msg='The user has create access to helpdesk.ticket')
        returned_ticket_ids = [t['ticket_id'] for t in result['tickets']]
        self.assertListEqual(expected_ticket_ids, returned_ticket_ids, msg='Ticket in non-folded stage should be returned first')