# Translation of Odoo Server. # This file contains the translation of the following modules: # * website_helpdesk_livechat # # Translators: # Martin Trigaux, 2022 # Cécile Collart , 2022 # Alexandra Jubert, 2022 # Jolien De Paepe, 2023 # "Dylan Kiss (dyki)" , 2025. # "Manon Rondou (ronm)" , 2025. msgid "" msgstr "" "Project-Id-Version: Odoo Server 16.0+e\n" "Report-Msgid-Bugs-To: \n" "POT-Creation-Date: 2025-12-30 18:43+0000\n" "PO-Revision-Date: 2025-11-05 10:25+0000\n" "Last-Translator: \"Manon Rondou (ronm)\" \n" "Language-Team: French \n" "Language: fr\n" "MIME-Version: 1.0\n" "Content-Type: text/plain; charset=UTF-8\n" "Content-Transfer-Encoding: \n" "Plural-Forms: nplurals=3; plural=(n == 0 || n == 1) ? 0 : ((n != 0 && n % " "1000000 == 0) ? 1 : 2);\n" "X-Generator: Weblate 5.12.2\n" #. module: website_helpdesk_livechat #. odoo-python #: code:addons/website_helpdesk_livechat/models/chatbot_script_step.py:0 msgid "%(name)s's Ticket" msgstr "Ticket de %(name)s" #. module: website_helpdesk_livechat #: model_terms:ir.ui.view,arch_db:website_helpdesk_livechat.helpdesk_tiket_view_form_inherit_website_helpdesk_livechat msgid "View chat" msgstr "Voir le chat" #. module: website_helpdesk_livechat #: model_terms:chatbot.script.step,message:website_helpdesk_livechat.chatbot_script_helpdesk_step_done msgid "Alright, we should have everything we need" msgstr "Parfait, nous devrions avoir tout ce dont nous avons besoin" #. module: website_helpdesk_livechat #. odoo-python #: code:addons/website_helpdesk_livechat/models/chatbot_script.py:0 msgid "" "An \"Email\" step type must exist before the \"Create Ticket\" step for a " "ticket to be created." msgstr "" "Une étape de type \" E-mail \" doit précéder l'étape \" Créer un ticket \" " "pour permettre la création d'un ticket." #. module: website_helpdesk_livechat #: model_terms:chatbot.script.step,message:website_helpdesk_livechat.chatbot_script_helpdesk_step_technical_serial_misc msgid "Anything else to add?" msgstr "Autre chose à ajouter ?" #. module: website_helpdesk_livechat #: model:ir.model,name:website_helpdesk_livechat.model_chatbot_script msgid "Chatbot Script" msgstr "Script du chatbot" #. module: website_helpdesk_livechat #: model:ir.model,name:website_helpdesk_livechat.model_chatbot_script_step msgid "Chatbot Script Step" msgstr "Étape de script du chatbot" #. module: website_helpdesk_livechat #: model:ir.ui.menu,name:website_helpdesk_livechat.chatbot_config msgid "Chatbots" msgstr "Chatbots" #. module: website_helpdesk_livechat #: model_terms:ir.ui.view,arch_db:website_helpdesk_livechat.helpdesk_team_view_form_inherit_website_helpdesk_livechat msgid "Configure Chatbots" msgstr "Configurer des chatbots" #. module: website_helpdesk_livechat #: model_terms:ir.ui.view,arch_db:website_helpdesk_livechat.helpdesk_team_view_form_inherit_website_helpdesk_livechat msgid "Configure Live Chat Channel" msgstr "Configurer le canal de live chat" #. module: website_helpdesk_livechat #. odoo-javascript #: code:addons/website_helpdesk_livechat/static/src/core/thread_actions.js:0 #: model:ir.model.fields.selection,name:website_helpdesk_livechat.selection__chatbot_script_step__step_type__create_ticket msgid "Create Ticket" msgstr "Créer un ticket" #. module: website_helpdesk_livechat #: model:ir.model,website_form_label:website_helpdesk_livechat.model_helpdesk_ticket msgid "Create a Ticket" msgstr "Créer un ticket" #. module: website_helpdesk_livechat #. odoo-javascript #: code:addons/website_helpdesk_livechat/static/src/core/web/store_service_patch.js:0 msgid "Create a new helpdesk ticket (/ticket ticket title)" msgstr "Créer un nouveau ticket d'assistance (/ticket titre du ticket)" #. module: website_helpdesk_livechat #. odoo-python #: code:addons/website_helpdesk_livechat/models/discuss_channel.py:0 msgid "" "Create a new helpdesk ticket with: %(pre_start)s%(ticket_command)s %" "(i_start)sticket title%(i_end)s%(pre_end)s" msgstr "" "Créez un nouveau ticket d’assistance avec : %(pre_start)s%(ticket_command)s %" "(i_start)stitre du ticket%(i_end)s%(pre_end)s" #. module: website_helpdesk_livechat #. odoo-python #: code:addons/website_helpdesk_livechat/models/discuss_channel.py:0 msgid "Created a new ticket: %s" msgstr "A créé un nouveau ticket : %s" #. module: website_helpdesk_livechat #: model:ir.model,name:website_helpdesk_livechat.model_discuss_channel msgid "Discussion Channel" msgstr "Canal de discussion" #. module: website_helpdesk_livechat #: model:ir.model.fields,field_description:website_helpdesk_livechat.field_chatbot_script__display_name #: model:ir.model.fields,field_description:website_helpdesk_livechat.field_chatbot_script_step__display_name #: model:ir.model.fields,field_description:website_helpdesk_livechat.field_discuss_channel__display_name #: model:ir.model.fields,field_description:website_helpdesk_livechat.field_helpdesk_team__display_name #: model:ir.model.fields,field_description:website_helpdesk_livechat.field_helpdesk_ticket__display_name #: model:ir.model.fields,field_description:website_helpdesk_livechat.field_im_livechat_report_channel__display_name #: model:ir.model.fields,field_description:website_helpdesk_livechat.field_res_users__display_name msgid "Display Name" msgstr "Nom d'affichage" #. module: website_helpdesk_livechat #: model_terms:chatbot.script.step,message:website_helpdesk_livechat.chatbot_script_helpdesk_step_dispatch msgid "First, what is the nature of your issue?" msgstr "Tout d'abord, quelle est la nature de votre problème ?" #. module: website_helpdesk_livechat #: model_terms:chatbot.script.step,message:website_helpdesk_livechat.chatbot_script_helpdesk_step_administrative_customer_ref_yes msgid "Great, that will make our lives easier." msgstr "Super, ça va nous simplifier la vie." #. module: website_helpdesk_livechat #: model:ir.model.fields,field_description:website_helpdesk_livechat.field_discuss_channel__has_helpdesk_ticket msgid "Has Helpdesk Ticket" msgstr "A un ticket d'assistance" #. module: website_helpdesk_livechat #: model:chatbot.script,title:website_helpdesk_livechat.chatbot_script_helpdesk_bot msgid "Helpdesk Bot" msgstr "Bot du centre d'assistance" #. module: website_helpdesk_livechat #: model:ir.model,name:website_helpdesk_livechat.model_helpdesk_team #: model:ir.model.fields,field_description:website_helpdesk_livechat.field_chatbot_script_step__helpdesk_team_id msgid "Helpdesk Team" msgstr "Équipe d'assistance" #. module: website_helpdesk_livechat #: model:ir.model,name:website_helpdesk_livechat.model_helpdesk_ticket msgid "Helpdesk Ticket" msgstr "Ticket d'assistance" #. module: website_helpdesk_livechat #: model_terms:chatbot.script.step,message:website_helpdesk_livechat.chatbot_script_helpdesk_step_welcome msgid "Here we go, help is on the way!" msgstr "C'est parti, l'aide est en route !" #. module: website_helpdesk_livechat #: model:chatbot.script.answer,name:website_helpdesk_livechat.chatbot_script_helpdesk_step_dispatch_answer_technical msgid "I have a technical issue" msgstr "J'ai un problème technique" #. module: website_helpdesk_livechat #: model:chatbot.script.answer,name:website_helpdesk_livechat.chatbot_script_helpdesk_step_dispatch_answer_administrative msgid "I have an administrative question" msgstr "J'ai une question administrative" #. module: website_helpdesk_livechat #: model:ir.model.fields,field_description:website_helpdesk_livechat.field_chatbot_script__id #: model:ir.model.fields,field_description:website_helpdesk_livechat.field_chatbot_script_step__id #: model:ir.model.fields,field_description:website_helpdesk_livechat.field_discuss_channel__id #: model:ir.model.fields,field_description:website_helpdesk_livechat.field_helpdesk_team__id #: model:ir.model.fields,field_description:website_helpdesk_livechat.field_helpdesk_ticket__id #: model:ir.model.fields,field_description:website_helpdesk_livechat.field_im_livechat_report_channel__id #: model:ir.model.fields,field_description:website_helpdesk_livechat.field_res_users__id msgid "ID" msgstr "ID" #. module: website_helpdesk_livechat #: model_terms:chatbot.script.step,message:website_helpdesk_livechat.chatbot_script_helpdesk_step_administrative_customer_ref_no msgid "It's OK, we can also find your contract by other means." msgstr "" "Ce n'est pas grave, nous pouvons également trouver votre contrat par " "d'autres moyens." #. module: website_helpdesk_livechat #: model_terms:chatbot.script.step,message:website_helpdesk_livechat.chatbot_script_helpdesk_step_email msgid "Just a last thing, can we please have your email address?" msgstr "" "Juste une dernière chose, pouvons-nous avoir votre adresse e-mail s'il vous " "plaît ?" #. module: website_helpdesk_livechat #: model:ir.model.fields,field_description:website_helpdesk_livechat.field_helpdesk_team__use_website_helpdesk_livechat msgid "Live Chat" msgstr "Live Chat" #. module: website_helpdesk_livechat #: model:ir.model.fields,field_description:website_helpdesk_livechat.field_helpdesk_ticket__origin_channel_id msgid "Live chat from which the ticket was created" msgstr "Live chat à partir duquel le ticket a été créé" #. module: website_helpdesk_livechat #: model:ir.model,name:website_helpdesk_livechat.model_im_livechat_report_channel msgid "Livechat Support Channel Report" msgstr "Rapport du canal d'assistance en ligne" #. module: website_helpdesk_livechat #. odoo-python #: code:addons/website_helpdesk_livechat/models/discuss_channel.py:0 msgid "Load More" msgstr "Charger plus" #. module: website_helpdesk_livechat #: model:chatbot.script.answer,name:website_helpdesk_livechat.chatbot_script_helpdesk_step_administrative_customer_ref_answer_no msgid "No" msgstr "Non" #. module: website_helpdesk_livechat #. odoo-python #: code:addons/website_helpdesk_livechat/models/discuss_channel.py:0 msgid "" "No tickets found for %(b_start)s%(keywords)s%(b_end)s.%(br)sMake sure you " "are using the right format: %(pre_start)s%(search_tickets_command)s %" "(i_start)skeywords%(i_end)s%(pre_end)s" msgstr "" "Aucun ticket trouvé pour %(b_start)s%(keywords)s%(b_end)s.%(br)s Assurez-" "vous d'utiliser le bon format : %(pre_start)s%(search_tickets_command)s %" "(i_start)s mots-clés %(i_end)s%(pre_end)s" #. module: website_helpdesk_livechat #: model_terms:chatbot.script.step,message:website_helpdesk_livechat.chatbot_script_helpdesk_step_ticket msgid "" "OK, I just created a ticket for you. You should receive an email " "confirmation very soon." msgstr "" "OK, je viens de créer un ticket pour vous. Vous devriez recevoir un e-mail " "de confirmation très prochainement." #. module: website_helpdesk_livechat #. odoo-javascript #: code:addons/website_helpdesk_livechat/static/src/core/web/livechat_channel_info_list_patch.xml:0 msgid "Open tickets" msgstr "Tickets ouverts" #. module: website_helpdesk_livechat #: model_terms:chatbot.script.step,message:website_helpdesk_livechat.chatbot_script_helpdesk_step_technical_serial msgid "Please write below the serial number of your equipment." msgstr "Veuillez saisir ci-dessous le numéro de série de votre équipement." #. module: website_helpdesk_livechat #: model_terms:chatbot.script.step,message:website_helpdesk_livechat.chatbot_script_helpdesk_step_administrative_customer_ref_input msgid "Please write below your customer reference." msgstr "Veuillez saisir ci-dessous votre référence client." #. module: website_helpdesk_livechat #. odoo-javascript #: code:addons/website_helpdesk_livechat/static/src/core/web/store_service_patch.js:0 msgid "Search helpdesk tickets (/search_tickets keyword)" msgstr "Rechercher des tickets d'assistance (/search_tickets mot-clé)" #. module: website_helpdesk_livechat #. odoo-python #: code:addons/website_helpdesk_livechat/models/discuss_channel.py:0 msgid "" "Search helpdesk tickets by typing: %(pre_start)s%(search_tickets_command)s %" "(i_start)skeywords%(i_end)s%(pre_end)s" msgstr "" "Recherchez des tickets d'assistance en saisissant : %(pre_start)s%" "(search_tickets_command)s %(i_start)s mots-clés %(i_end)s%(pre_end)s" #. module: website_helpdesk_livechat #. odoo-python #: code:addons/website_helpdesk_livechat/models/discuss_channel.py:0 msgid "Something is missing or wrong in command" msgstr "Commande incorrecte ou incomplète" #. module: website_helpdesk_livechat #. odoo-python #: code:addons/website_helpdesk_livechat/models/discuss_channel.py:0 msgid "Something is missing or wrong in the command" msgstr "Quelque chose manque ou est erroné dans la commande" #. module: website_helpdesk_livechat #: model:ir.model.fields,field_description:website_helpdesk_livechat.field_chatbot_script_step__step_type msgid "Step Type" msgstr "Type d'étape" #. module: website_helpdesk_livechat #: model_terms:chatbot.script.step,message:website_helpdesk_livechat.chatbot_script_helpdesk_step_technical_serial_thanks msgid "Thank you, that will help our engineers see what went wrong." msgstr "Merci, cela aidera nos ingénieurs à déterminer ce qui ne va pas." #. module: website_helpdesk_livechat #: model:ir.model.fields,help:website_helpdesk_livechat.field_discuss_channel__ticket_ids msgid "The channel becomes accessible to helpdesk users when tickets are set." msgstr "" "Le canal devient accessible aux utilisateurs de l'assistance lorsque des " "tickets sont définis." #. module: website_helpdesk_livechat #: model:ir.model.fields,field_description:website_helpdesk_livechat.field_discuss_channel__ticket_ids #: model_terms:ir.ui.view,arch_db:website_helpdesk_livechat.chatbot_script_view_form msgid "Tickets" msgstr "Tickets" #. module: website_helpdesk_livechat #: model:ir.model.fields,field_description:website_helpdesk_livechat.field_im_livechat_report_channel__tickets_created msgid "Tickets created" msgstr "Tickets créés" #. module: website_helpdesk_livechat #. odoo-python #: code:addons/website_helpdesk_livechat/models/discuss_channel.py:0 msgid "" "Tickets search results for %(b_start)s%(keywords)s%(b_end)s: %(br)s%" "(tickets)s" msgstr "" "Résultats de la recherche des tickets pour %(b_start)s%(keywords)s%(b_end)s: " "%(br)s%(tickets)s" #. module: website_helpdesk_livechat #: model_terms:chatbot.script.step,message:website_helpdesk_livechat.chatbot_script_helpdesk_step_administrative_customer_ref msgid "" "To start with, do you have a customer reference?\n" "They are written on each invoice you received, next to your name." msgstr "" "Pour commencer, avez-vous une référence client ?\n" "EIle se trouve sur chaque facture reçue, à côté de votre nom." #. module: website_helpdesk_livechat #: model:res.groups,name:website_helpdesk_livechat.group_use_website_helpdesk_livechat msgid "Use Live Chat" msgstr "Utiliser le live chat" #. module: website_helpdesk_livechat #: model:ir.model,name:website_helpdesk_livechat.model_res_users msgid "User" msgstr "Utilisateur" #. module: website_helpdesk_livechat #: model_terms:chatbot.script.step,message:website_helpdesk_livechat.chatbot_script_helpdesk_step_administrative_issue msgid "We're all set. Now, what is your issue?" msgstr "Nous sommes prêts. Quel est votre problème ?" #. module: website_helpdesk_livechat #: model:chatbot.script.answer,name:website_helpdesk_livechat.chatbot_script_helpdesk_step_administrative_customer_ref_answer_yes msgid "Yes" msgstr "Oui" #. module: website_helpdesk_livechat #. odoo-python #: code:addons/website_helpdesk_livechat/models/helpdesk_ticket.py:0 msgid "You cannot create tickets linked to channels you don't have access to." msgstr "" "Vous ne pouvez pas créer de tickets liés à des canaux auxquels vous n’avez " "pas accès." #. module: website_helpdesk_livechat #. odoo-python #: code:addons/website_helpdesk_livechat/models/helpdesk_ticket.py:0 msgid "" "You cannot update a ticket and link it to a channel you don't have access to." msgstr "" "Vous ne pouvez pas mettre à jour un ticket et le lier à un canal auquel vous " "n’avez pas accès." #. module: website_helpdesk_livechat #. odoo-javascript #: code:addons/website_helpdesk_livechat/static/src/core/thread_actions.js:0 msgid "e.g. Product arrived damaged" msgstr "par ex. Produit arrivé endommagé" #~ msgid "Canned Responses" #~ msgstr "Réponses enregistrées" #~ msgid "Canned Responses Search" #~ msgstr "Recherche dans les réponses enregistrées" #~ msgid "Generated Ticket Count" #~ msgstr "Nombre de tickets générés" #~ msgid "No canned reponses found. Let's create one!" #~ msgstr "Aucune réponse enregistrée n'est trouvée. Créons-en une !" #~ msgid "" #~ "With canned responses, you can type :shortcuts to insert " #~ "prewritten responses into your messages. These shortcuts are replaced " #~ "directly in your messages so that you can still make changes before " #~ "sending them." #~ msgstr "" #~ "En utilisant des réponses enregistrées, vous pouvez utiliser des " #~ ":raccourcis pour insérer des réponses prédéfinies dans vos " #~ "messages. Ces raccourcis sont directement remplacés dans vos messages " #~ "pour que vous puissiez toujours les modifier avant de les envoyer."