# -*- coding: utf-8 -*- # Part of Odoo. See LICENSE file for full copyright and licensing details. import base64 import json from odoo import Command from odoo.tests.common import HttpCase from odoo.addons.helpdesk.tests.common import HelpdeskCommon from odoo.exceptions import ValidationError from odoo.tests import tagged @tagged("post_install", "-at_install") class TestWebsiteHelpdeskLivechat(HttpCase, HelpdeskCommon): def setUp(self): super().setUp() self.maxDiff = None self.livechat_channel = self.env['im_livechat.channel'].create({ 'name': 'The channel', 'user_ids': [Command.set([self.helpdesk_manager.id])] }) user = self.helpdesk_manager user.group_ids |= self.env.ref('im_livechat.im_livechat_group_user') def _compute_available_operator_ids(channel_self): for record in channel_self: record.available_operator_ids = user self.patch(type(self.env['im_livechat.channel']), '_compute_available_operator_ids', _compute_available_operator_ids) self.test_team.use_website_helpdesk_livechat = True def test_helpdesk_commands(self): data = self.make_jsonrpc_request( "/im_livechat/get_session", {"channel_id": self.livechat_channel.id} ) discuss_channel = self.env['discuss.channel'].browse(data["channel_id"]).with_user(self.helpdesk_manager) self.assertFalse(self.env['helpdesk.ticket'].search([('team_id', '=', self.test_team.id)]), 'The team should start with no tickets') # Post a message that will be part of the chat history in the ticket description test_message = 'Test message' discuss_channel.message_post(body=test_message, message_type="comment") # Create both image and text-type attachments. attachments = self.env['ir.attachment'].create([{ 'name': "Image attachment", 'res_model': 'discuss.channel', 'res_id': discuss_channel.id, 'raw': b'My attachment', 'mimetype': 'image/png', }, { 'name': "Text attachment", 'res_model': 'discuss.channel', 'res_id': discuss_channel.id, 'raw': b'My attachment', }]) # Post message with the created attachments discuss_channel.message_post(attachment_ids=attachments.ids, message_type="comment") # Create the ticket with the /ticket command ticket_name = 'Test website helpdesk livechat' discuss_channel.execute_command_helpdesk(body=f"/ticket {ticket_name}") self.assertTrue(discuss_channel.sudo().ticket_ids) self.env.cr.precommit.run() # trigger the creation of bus.bus records bus = self.env['bus.bus'].search([('channel', 'like', f'"res.partner",{self.helpdesk_manager.partner_id.id}')], order='id desc', limit=1) message = json.loads(bus.message) ticket = self.env['helpdesk.ticket'].search([('team_id', '=', self.test_team.id)]) self.assertIn('
Created a new ticket: {ticket_name} (#{ticket.ticket_ref})" self.assertTrue(ticket, f"Ticket {ticket_name} should have been created.") self.assertEqual(message['payload']['body'], expected_message, 'A message should be posted with a link to the created ticket.') self.assertIn(ticket_name, ticket.name, f"The created ticket should be named '{ticket_name}'.") self.assertIn(test_message, f"{self.helpdesk_manager.name}: {str(ticket.description)}", 'The chat history should be in the ticket description.') # Search the tickets with the /search_tickets command discuss_channel.execute_command_helpdesk_search(body=f"/search_tickets {ticket_name}") self.env.cr.precommit.run() # trigger the creation of bus.bus records bus = self.env['bus.bus'].search([('channel', 'like', f'"res.partner",{self.helpdesk_manager.partner_id.id}')], order='id desc', limit=1) message = json.loads(bus.message) expected_message = f"Tickets search results for Test website helpdesk livechat:
{ticket_name} (#{ticket.ticket_ref})" self.assertEqual(message['payload']['body'], expected_message, 'A message should be posted saying the previously created ticket matches the command.') # Create 5 additional tickets with similar name as the previous ticket for i in range(5): discuss_channel.execute_command_helpdesk(body=f"/ticket {ticket_name}{i}") discuss_channel.execute_command_helpdesk_search(body=f"/search_tickets {ticket_name}") self.env.cr.precommit.run() # trigger the creation of bus.bus records bus = self.env['bus.bus'].search([('channel', 'like', f'"res.partner",{self.helpdesk_manager.partner_id.id}')], order='id desc', limit=1) message = json.loads(bus.message) load_more_expected_message = f'Load More' self.assertIn(load_more_expected_message, message['payload']['body'], "Load More link should be present when more than 5 tickets are found by the search_tickets command") def test_chatbot_script_steps_with_create_ticket(self): with self.assertRaises(ValidationError): self.env['chatbot.script'].create({ 'title': 'Chatbot 1', 'script_step_ids': [Command.create({'step_type': 'create_ticket'})] }) self.env['chatbot.script'].create({ 'title': 'Chatbot 2', 'script_step_ids': [ Command.create({'step_type': 'question_email'}), Command.create({'step_type': 'create_ticket'}), ] }) def test_get_livechat_session_fields_to_store(self): parent_partner, other_partner = self.env["res.partner"].create( [ {"name": "Parent Partner"}, {"name": "Other Partner"}, ] ) child_partner = self.env["res.partner"].create( { "name": "Child Partner", "parent_id": parent_partner.id, } ) helpdesk_team = self.env["helpdesk.team"].create( { "name": "Test Team", "message_follower_ids": [ Command.create( { "res_model": "helpdesk.team", "partner_id": self.helpdesk_manager.partner_id.id, } ) ], } ) discuss_channel = self.env["discuss.channel"].create( { "channel_member_ids": [ Command.create({"partner_id": parent_partner.id, "livechat_member_type": "visitor"}) ], "channel_type": "livechat", "livechat_channel_id": self.livechat_channel.id, "livechat_operator_id": self.helpdesk_manager.partner_id.id, "name": "Test Channel", } ) self.env["helpdesk.ticket"].create( [ { "name": "Ticket 1", "partner_id": parent_partner.id, "team_id": helpdesk_team.id, }, { "name": "Ticket 2", "partner_id": child_partner.id, "team_id": helpdesk_team.id, }, { "name": "Ticket Not Related", "partner_id": other_partner.id, "team_id": helpdesk_team.id, }, ] ) self.start_tour( f"/odoo/discuss?active_id=discuss.channel_{discuss_channel.id}", "helpdesk_livechat_info_panel_tour", login="hm", )