64 lines
3.0 KiB
Python
64 lines
3.0 KiB
Python
# Part of Odoo. See LICENSE file for full copyright and licensing details.
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from collections import defaultdict
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from odoo import _, fields, models
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from odoo.exceptions import UserError
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from odoo.fields import Domain
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class ResPartner(models.Model):
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_inherit = 'res.partner'
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ticket_count = fields.Integer("Tickets", compute='_compute_ticket_count')
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sla_ids = fields.Many2many(
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'helpdesk.sla', 'helpdesk_sla_res_partner_rel',
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'res_partner_id', 'helpdesk_sla_id', string='SLA Policies',
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help="SLA Policies that will automatically apply to the tickets submitted by this customer.")
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def _count_tickets_by_partner_id(self, extra_domain=[]):
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all_partners_subquery = self.with_context(active_test=False)._search([('id', 'child_of', self.ids)])
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domain = Domain.AND([[('partner_id', 'in', all_partners_subquery)], extra_domain])
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groups = self.env['helpdesk.ticket']._read_group(domain, groupby=['partner_id'], aggregates=['__count'])
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count_by_partner_id = defaultdict(int)
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for partner, count in groups:
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while partner:
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count_by_partner_id[partner.id] += count
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partner = partner.with_context(prefetch_fields=False).parent_id
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return count_by_partner_id
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def _compute_ticket_count(self):
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count_by_partner_id = self._count_tickets_by_partner_id()
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for partner in self:
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partner.ticket_count = count_by_partner_id.get(partner.id, 0)
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def action_open_helpdesk_ticket(self):
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self.ensure_one()
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action = {
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**self.env["ir.actions.actions"]._for_xml_id("helpdesk.helpdesk_ticket_action_main_tree"),
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'display_name': _("%(partner_name)s's Tickets", partner_name=self.name),
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'context': {},
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}
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all_child = self.with_context(active_test=False).search([('id', 'child_of', self.ids)])
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search_domain = [('partner_id', 'in', (self | all_child).ids)]
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if self.ticket_count <= 1:
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ticket_id = self.env['helpdesk.ticket'].search(search_domain, limit=1)
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action['res_id'] = ticket_id.id
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action['views'] = [(view_id, view_type) for view_id, view_type in action['views'] if view_type == "form"]
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else:
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action['domain'] = search_domain
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action['views'] = [
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(self.env['ir.model.data']._xmlid_to_res_id('helpdesk.helpdesk_tickets_view_tree_res_partner'), view_type) if view_type == 'list' else
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(view_id, view_type)
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for view_id, view_type in action['views']
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]
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return action
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def write(self, vals):
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if vals.get('company_id'):
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tickets_other_company = self.env['helpdesk.ticket'].search_count([('partner_id', 'in', self.ids), ('company_id', '!=', vals['company_id'])], limit=1)
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if tickets_other_company:
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raise UserError(
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_("You cannot update the company of this partner because it would lead to inconsistency with some of its tickets.")
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)
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return super().write(vals)
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