53 lines
2.0 KiB
Python
53 lines
2.0 KiB
Python
# -*- coding: utf-8 -*-
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# Part of Odoo. See LICENSE file for full copyright and licensing details.
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from odoo import models, tools, _
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class HelpdeskTicket(models.Model):
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_inherit = 'helpdesk.ticket'
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def _find_matching_partner(self, email_only=False, force_create=False, force_update=True):
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""" Try to find a matching partner with available information on the
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ticket, using notably customer's name, email, phone, ...
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# TODO : Move this + the one from crm into mail_thread
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:return: partner browse record
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"""
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self.ensure_one()
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partner = self.partner_id
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if not partner and self.email_cc:
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partner = self.env['res.partner'].search([('email_normalized', '=', tools.email_normalize(self.email_cc))], limit=1)
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elif self.partner_phone:
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partner = self.env['res.partner'].search([('phone', '=', self.partner_phone)], limit=1)
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if not partner and force_create:
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partner = self.env['res.partner'].create({
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'name': self.partner_name or self.name,
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'email': self.partner_name or self.email_cc,
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'phone': self.partner_phone,
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})
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if partner and force_update:
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if not partner.email and self.partner_email:
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partner.email = self.partner_email
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if not partner.phone and self.partner_phone:
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partner.phone = self.partner_phone
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return partner
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def action_convert_ticket_to_lead_or_opportunity(self):
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return {
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'name': _('Convert to Lead') if self.env.user.has_group('crm.group_use_lead') else _('Convert to Opportunity'),
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'type': 'ir.actions.act_window',
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'res_model': 'helpdesk.ticket.to.lead',
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'view_mode': 'form',
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'view_id': self.env.ref('crm_helpdesk.helpdesk_ticket_to_lead_view_form').id,
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'target': 'new',
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'context': {
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'dialog_size': 'medium',
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},
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}
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