1 line
3.1 KiB
Python
1 line
3.1 KiB
Python
{'name': 'Helpdesk', 'version': '1.6', 'category': 'Services/Helpdesk', 'sequence': 110, 'summary': 'Track, prioritize, and solve customer tickets', 'website': 'https://www.odoo.com/app/helpdesk', 'depends': ['base_setup', 'mail', 'utm', 'rating', 'web_tour', 'resource', 'portal', 'digest'], 'description': '\nHelpdesk - Ticket Management App\n================================\n\nFeatures:\n\n - Process tickets through different stages to solve them.\n - Add priorities, types, descriptions and tags to define your tickets.\n - Use the chatter to communicate additional information and ping co-workers on tickets.\n - Enjoy the use of an adapted dashboard, and an easy-to-use kanban view to handle your tickets.\n - Make an in-depth analysis of your tickets through the pivot view in the reports menu.\n - Create a team and define its members, use an automatic assignment method if you wish.\n - Use a mail alias to automatically create tickets and communicate with your customers.\n - Add Service Level Agreement deadlines automatically to your tickets.\n - Get customer feedback by using ratings.\n - Install additional features easily using your team form view.\n\n ', 'data': ['security/helpdesk_security.xml', 'security/ir.model.access.csv', 'data/digest_data.xml', 'data/mail_message_subtype_data.xml', 'data/mail_template_data.xml', 'data/helpdesk_data.xml', 'data/ir_cron_data.xml', 'data/ir_sequence_data.xml', 'data/helpdesk_tour.xml', 'views/helpdesk_ticket_views.xml', 'report/helpdesk_ticket_analysis_views.xml', 'report/helpdesk_sla_report_analysis_views.xml', 'views/helpdesk_tag_views.xml', 'views/helpdesk_tag_assignment_views.xml', 'views/helpdesk_stage_views.xml', 'views/helpdesk_sla_views.xml', 'views/helpdesk_team_views.xml', 'views/digest_views.xml', 'views/helpdesk_portal_templates.xml', 'views/rating_rating_views.xml', 'views/res_partner_views.xml', 'views/mail_activity_views.xml', 'views/helpdesk_templates.xml', 'views/helpdesk_menus.xml', 'wizard/helpdesk_stage_delete_views.xml'], 'demo': ['data/helpdesk_demo.xml'], 'application': True, 'author': 'Odoo S.A.', 'license': 'LGPL-3', 'post_init_hook': '_create_helpdesk_team', 'assets': {'web.assets_backend': ['helpdesk/static/src/scss/helpdesk.scss', 'helpdesk/static/src/css/portal_helpdesk.css', 'helpdesk/static/src/components/**/*', 'helpdesk/static/src/views/**/*', 'helpdesk/static/src/js/tours/helpdesk.js', ('remove', 'helpdesk/static/src/views/helpdesk_ticket_analysis_renderer_mixin.js'), ('remove', 'helpdesk/static/src/views/helpdesk_ticket_analysis_cohort/**'), ('remove', 'helpdesk/static/src/views/helpdesk_ticket_analysis_graph/**'), ('remove', 'helpdesk/static/src/views/helpdesk_ticket_analysis_pivot/**')], 'web.assets_backend_lazy': ['helpdesk/static/src/views/helpdesk_ticket_analysis_renderer_mixin.js', 'helpdesk/static/src/views/helpdesk_ticket_analysis_cohort/**', 'helpdesk/static/src/views/helpdesk_ticket_analysis_graph/**', 'helpdesk/static/src/views/helpdesk_ticket_analysis_pivot/**'], 'web.assets_unit_tests': ['helpdesk/static/tests/**/*'], 'web.assets_tests': ['helpdesk/static/tests/tours/**/*']}} |