138 lines
5.7 KiB
Python
138 lines
5.7 KiB
Python
# -*- coding: utf-8 -*-
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# Part of Odoo. See LICENSE file for full copyright and licensing details.
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import re
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from odoo import http
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from odoo.exceptions import ValidationError
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from odoo.tests.common import HttpCase, tagged
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@tagged('-at_install', 'post_install')
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class HelpDeskPortal(HttpCase):
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def setUp(self):
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super().setUp()
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self.team_with_sla = self.env['helpdesk.team'].create({
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'name': 'Team with SLAs',
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'use_sla': True,
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'use_website_helpdesk_form': True,
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'is_published': True,
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})
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self.stage_new = self.env['helpdesk.stage'].create({
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'name': 'New',
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'sequence': 10,
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'team_ids': [(4, self.team_with_sla.id, 0)],
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})
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self.sla = self.env['helpdesk.sla'].create({
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'name': "2 days to be in progress",
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'stage_id': self.stage_new.id,
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'time': 16,
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'team_id': self.team_with_sla.id,
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})
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def test_portal_ticket_submission(self):
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""" Public user should be able to submit a ticket"""
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self.authenticate(None, None)
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ticket_data = {
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'name': "Broken product",
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'partner_name': 'Jean Michel',
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'partner_email': 'jean@michel.com',
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'team_id': self.team_with_sla.id,
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'description': 'Your product is broken',
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'csrf_token': http.Request.csrf_token(self),
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}
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files = [('file', ('test.txt', b'test', 'plain/text'))]
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response = self.url_open('/website/form/helpdesk.ticket', data=ticket_data, files=files)
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ticket = self.env['helpdesk.ticket'].browse(response.json().get('id'))
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self.assertTrue(ticket.exists())
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ticket_submitted_response = self.url_open('/your-ticket-has-been-submitted')
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self.assertEqual(ticket_submitted_response.status_code, 200)
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ticket_submitted_response_ticket_id = (
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re.search(
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rb'Ticket #<span>(?P<ticket_id>.*?)</span>',
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ticket_submitted_response.content)
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.group('ticket_id')
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).decode()
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self.assertIn(
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ticket_submitted_response_ticket_id,
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(ticket.ticket_ref, str(ticket.id)),
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"Ticket ID on the submitted page does not match with the ticket created"
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)
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def test_portal_ticket_submission_multiple(self):
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REPEAT = 3
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for i in range(REPEAT):
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try:
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self.test_portal_ticket_submission()
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except AssertionError:
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raise AssertionError("Fail on the iteration %s/%s" % (i+1, REPEAT))
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def test_portal_configure_team(self):
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""" Configure the team while the visibility is internal and public"""
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self.team_with_sla.use_website_helpdesk_form = False
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with self.assertRaises(ValidationError):
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self.team_with_sla.write({
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'privacy_visibility': 'internal',
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'use_website_helpdesk_form': True
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})
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self.team_with_sla.write({
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'privacy_visibility': 'portal',
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'use_website_helpdesk_form': True
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})
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self.assertTrue(self.team_with_sla)
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def test_portal_ticket_submission_without_attachment(self):
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"""test for checking creation msg when there is no attachment while creating helpdesk ticket """
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ticket_data = {
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'name': "Broken product",
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'partner_name': 'Jean Michel',
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'partner_email': 'jean@michel.com',
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'team_id': self.team_with_sla.id,
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'description': 'Your product is broken',
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}
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response = self.url_open('/website/form/helpdesk.ticket', data=ticket_data)
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ticket = self.env['helpdesk.ticket'].browse(response.json().get('id'))
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self.assertTrue(ticket.exists())
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self.assertEqual(ticket.message_ids[2].subtype_id.name, 'Ticket Created')
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def test_portal_ticket_submission_case_insensitive_email(self):
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existing_partner = self.env['res.partner'].create({
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'name': 'Jean Michel',
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'email': 'jeanmichel@email.com',
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})
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partner_count = self.env['res.partner'].search_count([])
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ticket_data = {
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'name': "Case insensitive email ticket",
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'partner_name': "Jean Michel",
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'partner_email': "Jeanmichel@email.com", # different case
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'team_id': self.team_with_sla.id,
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'description': "Help me",
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}
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response = self.url_open('/website/form/helpdesk.ticket', data=ticket_data)
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ticket = self.env['helpdesk.ticket'].browse(response.json().get('id'))
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self.assertEqual(ticket.partner_id, existing_partner)
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self.assertEqual(partner_count, self.env['res.partner'].search_count([]), "No new partner should've been created since an existing one was used for the ticket")
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def test_external_user_not_update_partner_phone(self):
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"""External user should not be able to modify partner's phone"""
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existing_partner = self.env['res.partner'].create({
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'name': 'Some contact',
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'email': 'somecontact@email.com',
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'phone': '+32485112233',
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})
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ticket_data = {
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'name': "Some ticket",
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'partner_name': "Jean Michel",
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'partner_email': "somecontact@email.com",
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'partner_phone': "123",
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'team_id': self.team_with_sla.id,
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'description': "Help me",
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}
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response = self.url_open('/website/form/helpdesk.ticket', data=ticket_data)
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ticket = self.env['helpdesk.ticket'].browse(response.json().get('id'))
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self.assertTrue(ticket.partner_phone, "A partner phone should be computed for the ticket")
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self.assertEqual(existing_partner.phone, '+32485112233')
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