44 lines
1.5 KiB
Python
44 lines
1.5 KiB
Python
# Part of Odoo. See LICENSE file for full copyright and licensing details.
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from odoo import api, fields, models
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from odoo.exceptions import AccessError
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from odoo.addons.mail.tools.discuss import Store
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class HelpdeskTicket(models.Model):
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_inherit = "helpdesk.ticket"
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origin_channel_id = fields.Many2one(
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"discuss.channel",
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"Live chat from which the ticket was created",
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readonly=True,
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index="btree_not_null",
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)
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@api.model_create_multi
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def create(self, vals_list):
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origin_channel_ids = [
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vals["origin_channel_id"] for vals in vals_list if vals.get("origin_channel_id")
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]
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if not self.env["discuss.channel"].browse(origin_channel_ids).has_access("read"):
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raise AccessError(
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self.env._("You cannot create tickets linked to channels you don't have access to.")
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)
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return super().create(vals_list)
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def write(self, vals):
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if origin_channel_id := vals.get("origin_channel_id"):
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if not self.env["discuss.channel"].browse(origin_channel_id).has_access("read"):
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raise AccessError(
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self.env._(
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"You cannot update a ticket and link it to a channel you don't have access to."
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)
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)
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return super().write(vals)
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def action_open_livechat(self):
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Store(bus_channel=self.env.user).add(
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self.origin_channel_id,
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extra_fields={"open_chat_window": True},
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).bus_send()
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