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enterprise-addons/project_helpdesk/data/mail_message_demo.xml
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<?xml version="1.0" encoding="utf-8"?>
<odoo>
<data noupdate="1">
<record id="project_helpdesk_task_1_message_1" model="mail.message">
<field name="model">project.task</field>
<field name="res_id" ref="project_helpdesk_task_1"/>
<field name="body">Hello, the connection was working fine last week, but I'm having issues today.
Could you look into it? Thanks!
</field>
<field name="message_type">comment</field>
<field name="subtype_id" ref="mail.mt_comment"/>
<field name="author_id" ref="base.partner_demo_portal"/>
</record>
<record id="project_helpdesk_task_1_message_2" model="mail.message">
<field name="model">project.task</field>
<field name="res_id" ref="project_helpdesk_task_1"/>
<field name="body">Hello Joel Willis, I'm sorry to hear that your connection is net working.
I was unable to troubleshoot the issue remotely, but I will forward it to our technical support team and they will address it ASAP.
</field>
<field name="message_type">comment</field>
<field name="subtype_id" ref="mail.mt_comment"/>
<field name="author_id" ref="base.partner_demo"/>
</record>
<record id="project_helpdesk_ticket_1_message_1" model="mail.message">
<field name="model">helpdesk.ticket</field>
<field name="res_id" ref="project_helpdesk_ticket_1"/>
<field name="body">Hello Joel Willis,
I am very sorry to hear about this situation. I doubt our employee did that out of the blue, there must be some gray area in the specification.
Rest assured that we will do our best to resolve this.
</field>
<field name="message_type">comment</field>
<field name="subtype_id" ref="mail.mt_comment"/>
<field name="author_id" ref="base.partner_admin"/>
</record>
<record id="project_helpdesk_ticket_1_message_2" model="mail.message">
<field name="model">helpdesk.ticket</field>
<field name="res_id" ref="project_helpdesk_ticket_1"/>
<field name="body">Enough of your white lies, I was very clear! I see you are starting to show your true colors...</field>
<field name="message_type">comment</field>
<field name="subtype_id" ref="mail.mt_comment"/>
<field name="author_id" ref="base.partner_demo_portal"/>
</record>
<record id="project_helpdesk_ticket_1_message_3" model="mail.message">
<field name="model">helpdesk.ticket</field>
<field name="res_id" ref="project_helpdesk_ticket_1"/>
<field name="body">I will make this a priority task, let's fix this hue-ge mistake before the customer sees red!</field>
<field name="message_type">comment</field>
<field name="subtype_id" ref="mail.mt_note"/>
<field name="author_id" ref="base.partner_admin"/>
</record>
</data>
</odoo>